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All reviews level room level service lovely hotel adult pool two double beds garden room half board tennis courts minute stroll sea view bottle of cava the ground floor pool towels visited this hotel breakfast and dinner short break out of season
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Reviewed 2 August 2017 via mobile

But beware of booking through jet2, we were dropped on the side of a dual carriageway because of an incident months before, and we had no idea where we were doing or what to do! Still in dispute! Hotel wee great though and rescued us, just don't know what will happen on the return journey!

Date of stay: July 2017
Trip type: Travelled with family
1  Thank StephG81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gexmanagermarbellab, Director de Relaciones Públicas at Melia Marbella Banus, responded to this reviewResponded 18 August 2017

Dear Steph G,

We really appreciate you have taken your valuable time to share with Tripadvisor community your recent experience at our Melia Marbella Banús hotel.

It is a big pleasure for us to know that you were delighted with all facilities and services of the hotel, especially with the family room. We are so happy knowing that we could reached your expectations helping you every time you need because for us the guest satisfaction is the highest aim to reach.

We are looking to see you soon being at your entire disposal.

Luis Guijo
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2017 via mobile

Great experience where the food was over expectations and the service was NOT a disappointment. Barbara really toke good care of us and had a big smile on her face during the whole evening! Me and my friends recommend this place!

Date of stay: July 2017
Trip type: Travelled with friends
Thank Allan Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gexmanagermarbellab, Director de Relaciones Públicas at Melia Marbella Banus, responded to this reviewResponded 31 July 2017

Dear Allan Y,

We really appreciate you have taken your valuable time to share with Tripadvisor community your recent experience at our Melia Marbella Banús hotel.

It is a big pleasure to read your nice comment referring to your last stay with us. We will be delighted to welcome you back and to do our best to make your stay unforgettable. In addition, we are proud to know we have reached your expectations through our Food & Beverage offer, especially from the positive attitude of our DOM restaurant team, special mention to Barbara.

Hoping to see you soon,

Luis Guijo
Guest Experience Manager

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Reviewed 29 July 2017 via mobile

We chose this hotel for its location as being a short walk along the beech to Puerto Banus and a short cab ride of about €10.00 to the old town.

The rate we paid was pretty reasonable and had a great room on the ground floor to the rear of the hotel which was just perfect and quiet with access to the outside space with seating and gardens.

The pools nice and clean and the gardens all very well maintained.

We had bed & breakfast and didn't use the hotel restaurant as went out to a different restaurant each evening as many to choose from especially in the old town and around the orange square area.

The only reason this is not a 5* review is for the large groups of men on golfing breaks so a bit rowdy in the at times later in the evening.

The staff at this hotel were all very nice and helpful and would Definitely recommend.

Date of stay: May 2017
Trip type: Travelled as a couple
1  Thank ImperialAnt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gexmanagermarbellab, Director de Relaciones Públicas at Melia Marbella Banus, responded to this reviewResponded 31 July 2017

Dear ImperialAnt,

On behalf all Melia Marbella Banús staff I would like to thank you for taking your valuable time and give us such an amazing feedback about your last experience between us.

We are so proud to know that our location, outdoors pool and other facilities allow you to join our Melia summer experience. Moreover, it is a positive point for us to know that our staff create the perfect environment where you were able to enjoy your time. On the other hand, we are delighted knowing you have met your expectations of your comfortable and relax room.

Looking forward to host you again

Luis Guijo
Guest Experience Manager

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Reviewed 27 July 2017 via mobile

This is a big hotel but not full of party goers - thankfully! Super location - 10 min walk to Puerto Banus main strip with loads of restaurants & bars to choose from, not to mention the supercars and yachts to appreciate.
Staff are really friendly, food is delicious, breakfast is a buffet with quite a good selection and they're really accommodating of gluten free & dietary requirements.
There's an adult only area - children are still around as they can sit in the bar area but it's nice and quiet during the day. Big pool for children with daily aqua classes!
Evening entertainment is really good - live singers etc around the pool.
There's a spa on site for anyone who fancies some pampering but make sure to book early as it gets fully booked so quickly.
The only negative we have is that we experienced quite a lot of noise in the evenings - our room was near the lifts and we heard people coming in and out lots and getting back from nights out. I think the walls are thin and it's a bit annoying but guess that may be different across the hotel.
If you visit be sure to head to Old Town - so many restaurants and bars, really buzzing and so much more cultural than Puerto Banus.
Happy holidays!

Date of stay: July 2017
Trip type: Travelled as a couple
Thank loulou_nic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gexmanagermarbellab, Director de Relaciones Públicas at Melia Marbella Banus, responded to this reviewResponded 31 July 2017

Dear loulou_nic,

On behalf the entire team we would like to thank you for reporting your impressions and feelings regarding your last stay at Meliá Marbella Banús.

We are delight to know we have met your expectations through our location, the pools area and especially, our staff attitude creating the perfect environment where you were able to enjoy your stay. On the other hand, it is a pleasure for us to know that you have enjoyed our outdoor pools and our buffet breakfast and other variety Food & Beverage facilities. In addition, we take notes about your noisy incidence and we inform we have a security man walking through the hotel taking care about our guests rest.

We are looking forward to see you again, being at your entire disposal

Luis Guijo
Guest Experience Manager

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Reviewed 22 July 2017 via mobile

The hotel and food was lovely. Ernesto was very enthusiastic with the activities at the hotel. He encouraged people to get involved. He was particularly good at water aerobics. I would definitely return!

Date of stay: July 2017
Thank ldru96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gexmanagermarbellab, Director de Relaciones Públicas at Melia Marbella Banus, responded to this reviewResponded 24 July 2017

Dear ldru96,

On behalf all Melia Marbella Banús team I would like to thank you for taking your time and leave us your feedback about your recent stay with us.

We are so happy to receive your feedback about how comfortable the hotel was and especially about the positive attitude our entertainment team gave you, special mention to our Activities Manager Ernesto. On the other hand, we are proud to know we have reached your expectations with our Food & Beverage variety and offer.

We are looking forward to see you again, being at your entire disposal.

Luis Guijo
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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