i've always loved the cakes from cafe schneller on amalienstraße, but they've now proved undependable twice when i needed a whole cake -- once they didn't have it done on time and this time i went in early enough to order for the next day and they said they didn't have enough bakers, even though they had said one day was more than enough notice. they don't seem to understand they're a business and that customers matter.
i should add that their butter croissants are some of the best croissants i've ever had anywhere. so they get four stars for quality of food. by itself, that would be five stars, but the service by itself would be two or three at best.
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