I called to book two adjoining rooms for the second night of our stay for my 12 year old child as the website didnt have the option. The reservations person said she could book this for me in a suite category but the price she quoted was higher than the price in front of me on the website. She said she could not match the price but that I should book those categories online. I did so, making a request for adjoining rooms. The hotel called me a week later saying the junior suite i booked was in the annex not the main hotel and I needed to upgrade the booking to have adjoining rooms. I called them back and agreed the upgrade and confirmed this by email. When i arrived at 11pm i was informed the rooms were not adjoining or next to each other. I said this would not work for us and please could they arrange at least for the next door room. The next morning I returned with my 12 year old child amd enquired to be told very crossly that there was no adjoining room available but they had allocated a suite ‘close’. In the fact the second room was the other end of the corridor, not close at all. I showed her the email confirming adjoining rooms and said this was very upsetting for me and when I upgrade a week ago I should have been told there was no availability as then I would have booked a different hotel. The recpetionist told me this was my problem. As I walked away visibly upset she laughed. I emailed the hotel to explain my dissatisfaction and was told they didnt guarantee adjoining rooms and the rooms were close. (Rooms 131 and 136 are not close being very far ends of the corridor and down steps to the second room.)
Breakfast - supposedly available at 645am - nothing to eat until 7am. On the second day i waited 40 minutes (reminding wait staff 4 times) for eggs which were raw. Service is supposed to be until 1030 but the pastries were gone by the time we got there at 9.55am and were not replenished. I phoned the reception 3 different times over the weekend to ask for assistance but no one answered. On the fourth occasion I called to ask time for breakfast the receptionist answered with ‘yes?’. And then proceeded to tell me it finished at 10am (which was incorrect). The carpet in our room was stained and the walls were marked and dirty. There is a small gym. Cleaning and wait staff were pleasant (hampered by the kitchen I think) . Overall would recommend strongly this hotel is avoided at all costs.

The best things about this hotel is its location and Sabri. It seemed that Sabri, who gave us a property tour, was ALWAYS welcoming and greeting warmly could not do enough for you. HE is a GEM. Reception staff not so. Breakfast room staff also not so plus it was disconcerting to have women in heels clacking along the hard floor constantly thru breakfast when it was only the two of us there each morning. The breakfast eggs are a disgrace for France-scrambled eggs so overcooked, tasteless similar to one of the breakfast included breakfasts you get at a hotel on a road trip in the US. Our first morning there was a nice selection of pastries, each morning after there were fewer and were clearly the leftovers till our last morning when there were hardly any. We wanted to eat in their Michelin star restaurant, but when we went to make a reservation found out that they had not only lost their Michelin star, but also their chef. A new chef was starting but the restaurant was not available. Very disappointing.