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masboutin
Leicester, United Kingdom

clean hotel good location

4.0 of 5 bubblesReviewed 5 Feb 2020
Booked as we wanted an overnight stay in the centre of the city. Arrived on a very busy Sunday (as there was a rugby game that afternoon) and found the hotel relatively easily. Parked next door above teh market, but later found that the Hotel have discounted parking nearby (check before you travel as parking is very expensive).

room and bathroom clean and large, staff welcoming. all good
Date of stay: January 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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Reviews (373)
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All reviews great location free soft drinks stay there again central location room was clean wilson
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4 - 9 of 373 reviews
Reviewed 6 November 2019

With the exception of the superior rooms on the top floor the rooms are tiny, bags had to be unpacked on the bed. House keeping looked OK until you looked behind the door; dust & dirt from last year.
The safe was located onthe top shelf of the tiny closet and a chair was required to access it.
We were required to change rooms and we were instructed to leave the bags in the old room and hotel staff would do the transfer. When we returned the bags were not transfered but in a lock up room and sadly our hold-all of wine, gin,tonic, nibbles & magazines were missing - nobody on the staff knew anything. Really? Management's answer was, "Go to the Police".
The best part about this hotel was thr staff on reception, especially Laura. Excellent Englnsh and nothing was too much trouble.

Room tip: Superior rooms on top floor
Date of stay: September 2019
    • Rooms
    • Cleanliness
    • Service
Thank CorriJon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 July 2019

Stayed here for one night. Booked a standard double room even though I was staying on my own. When I checked in the receptionist, who spoke English asked how many people were staying. When I went to the room it was tiny. Very clean I must say but did not contain some of the items as mentioned in the advertisement e.g. Minibar, safe deposit box, laptop safe. Was a little disappointed with the size of the room because it was really tiny and this is why I have given a rating of 3 for the rooms
That said I must give a rating of 5+ for customer service. When I arrived home to Spain I realised that I had left a present which I purchased behind me in the room. I emailed the hotel and they confirmed that they had found the present and would forward it to me. This was duly done and arrived safely after 3 days with no postal charge.
I would definitely stay there again but would insist on a proper size double room
Thank you again reception for you excellent and efficient customer service

Date of stay: June 2019
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Wedding_Guest_Irl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 May 2019 via mobile

We stayed there 2 days. It was a lovely hotel, very well situated - 5 min walk to the Capitole which means that you are in the very center of the city and it is convenient. The room was small, but it was ok for us. The bathroom was ok and functional. Now, what disappointed us was the breakfast. It costs 11€/person which is a lot! And it didn’t have much to offer. Very basic (and few) breakfast choices. So if you stay here, I’d recommend you to have breakfast outside the hotel. Unless you’re ok with an expensive continental breakfast.

Date of stay: April 2019
Trip type: Travelled as a couple
2  Thank 92chriis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 October 2018

This hotel was in a perfect location (center of town). We had easy access to metro and places of interest. Our thanks go out to a wonderful staff (Valerie, Remi, Marion) who helped us immensely. They were highly professional, courteous, friendly and super helpful answering all of our questions. The hotel itself was clean, comfortable with a delicious breakfast offered each morning.

Date of stay: September 2018
1  Thank Daniel K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 September 2018 via mobile

We stayed in room 51 on the top floor. Very odd lay out and small, as per Europe, but large attached outdoor roof deck. Sparsely furnished but a great place to enjoy morning coffee and evening wine.

Although there is quite a bit of noise outside in the day, the windows block that out marvellously. So much so we slept until 11 after our transatlantic flight and we are very light sleepers.

It was 30 degrees while we visited in early September and the a/c was great.

Very close to the Capital Square, it's easy to walk everywhere and the Metro is very close.

Managed very well with our mostly non existent French.

One recommendation to the hotel would be a Keurig machine, or similar, in the room rather than having to go down to the lobby to get coffee.

Highly recommend this place.

Date of stay: September 2018
Trip type: Travelled as a couple
1  Thank adventure101121
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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