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Jonno & Tracko on tour
Newport, United Kingdom

Great location and comfortable with a few snags.

4.0 of 5 bubblesReviewed 19 Mar 2024via mobile
You can’t beat the location near to everything and a pleasant feel to the surroundings. Room 104 was near the stairs and lift and looked out into the roof of the reception and breakfast area. This wasn’t the best as it was dirty and had many cigarette ends thrown on it.
The bed was a large king size and very comfy but quite low to the floor. Nice wet room with a good hot shower and toilet.
The main problem was the lack of air conditioning which made the room very warm (26C) even in March. The a/c worked but just wasn’t producing enough cool air. Maintenance called but said the rooms were all like this and suggested opening the locked French doors to get fresh air in. This was done and it solved the problem, apart from the extra noise.
Only paper cups and a kettle for hot drinks which was poor and the fridge didn’t make things very cool at all.
We didn’t eat at the hotel as there were lots of cafes just outside.
Overall a good stay mainly for the location and nice staff.
Date of stay: March 2024
Room Tip: Check air conditioning before unpacking
Trip type: Travelled as a couple
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Reviewed 23 January 2024

Everyday the card did not work to open door , reception average . No welcome anywhere down in foyer . Bar rubbish . Some hairdressing do took over reception , felt like you were intruding. Would I stay again NO

Room tip: Lovely area hotel lacking
Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Jacqueline G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guillaume GUYAN, Directeur général at Novotel Toulouse Centre Wilson, responded to this reviewResponded 17 February 2024

Dear client,

We thank you for taking the time to leave a feedback after your stay in our hotel. We are so very sorry to see that it was not up to your standards. Because your feedback has so many details, we will be able to share your experience with our teams so that it doesn't happen again. We are so very sorry for the inconvenience and hope to show you a better experience if future reservation there is.

Wishing you a great day
The Novotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2023 via mobile

I had a decent stay at the hotel in general. However, check-out was world class negative. Two receptionist were talking forever to guests and one guest ahead of me could only be checked-out after 20 minutes. The cashier ran twice to the restaurants and four times to the office! Has anyone seen such a scene? The next guest in front of me also talked forever about parking fees and after 30 minutes I had to leave in order to catch my plane.
Avoid this check-out at all costs.

Room tip: Never line up for check-out at this hotel.
Date of stay: December 2023
Trip type: Travelled solo
1  Thank brunomM5398SQ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 October 2023 via mobile

Stayed for two days when in Toulouse

Room was on the 3rd floor overlooking the park and pool

Room was a good size

Nice bathroom

Separate toilet

Small fridge

Tv

Room was nice and clean

Adequate for a two day stay

Staff polite

Front of hotel surrounds were a bit tatty - looks abandoned / closed down

Nice little bar

Didn’t eat at Hotel

Date of stay: October 2023
Trip type: Travelled with family
Thank craig b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 October 2023 via mobile

What a wonderful experience and start to our 20th Wedding Anniversary trip. We had been upgraded to a Suite & nothing was too much for the staff who made our stay unforgettable.

This Hotel is in a perfect location to explore Toulouse. Plenty of places to eat and you can take advantage of a Hotel guest discount at the Brasserie Le Capoul that serves pretty decent food!

Date of stay: October 2023
Trip type: Travelled as a couple
Thank YvieB42
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 June 2023

We had an excellent stay at Novotel Toulouse. It is located within walking distance of several key sites in the city - including the Basilica of Saint Sernin and Jacobin Convent. It is also a five minute walk away from Capitole Square where one can find many restaurants and shops to indulge in. There are more snack/dining and shopping options along the way and down by-lanes, too. The rooms and bathrooms were very clean and well-maintained, with most amenities required for a comfortable stay. The staff were friendly and helpful. The lobby, which also housed the breakfast spread/bar and a kids' play area, had a bright and contemporary setup with a bit of a fun jungle theme in places. A lovely hotel to stay at if visiting Toulouse.

Date of stay: May 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank theeatlog
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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