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Maggie C

Great customer service

Review of Wilson Square
5.0 of 5 bubblesReviewed 23 Jul 2023
Excellent location bonus to have tea and coffee facilities in room. Comfortable fairly basic room. wonderful customer service forgot my kindle left it in the room telephoned the hotel and they posted it back to England free of charge. Eternally grateful that they took the trouble!
Date of stay: June 2023
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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2 - 7 of 128 reviews
Reviewed 3 January 2020

Very friendly and helpful staff. Extremely comfortable bed and pillows. Everything was very clean. The room was very quiet, even in the morning. The place feels healthy : not hot and stuffy like some hotels.
The icing on the cake was the breakfast which was amazing : organic eggs to hard boil, ham, cheese, two different fruit juices, organic arabica coffee, delicious muesli and cornflakes with a selection of almonds, dried cranberries, goji berries, prunes and all sorts of lovely things which you could add to them. Pyrenees yoghurts, à wide selection of teas, fresh fruit, good quality jams and honeys to choose from and fresh bread and patisseries.

Date of stay: January 2020
Trip type: Travelled as a couple
Thank Sarah B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quest12097914820, Gérant at Wilson Square, responded to this reviewResponded 7 February 2020

Dear Sarah,

To start, thank you to share with us and all over the world your experience in our hotel.
We are glad to read your stay was a very good moment.

We will do some works in our establishment to improve our product, about the rooms, breakfast and others big point in an hotel. Maybe an occasion to re-discover our hotel ?

Hope to welcome you an other time ?

See you soon,

HOTEL WILSON SQUARE

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2018

This hotel is very much a budget hotel but charges a mid-range price. It advertises A/C but there wasn't any. My room was not well cleaned, dead bugs, etc and housekeeping never replaced towels - just took my wet ones from the floor and hung them up - they were still wet when I returned. The shower was so small I couldn't close the door. The lift only holds one person at a time, though this is typical for Europe. The location is fantastic but for you 20-30 Euro more you can stay at the Novotel down the street which is what colleagues of mine did because they were dissatifsied with this one.Also, the walls are very thin - you hear everything your neighbors do.

Date of stay: April 2018
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank DCTravelDiva
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 April 2018

central hotel, very close to victor hugo market. Bed was comfy, clean bathroom, reception staff very friendly. Great value for location etc. 5 minute walk from centre, close to metro, busy street but soundproofed windows so not a problem.

Date of stay: April 2018
Thank Celeste2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 October 2017

The hotel is in a great location right in the heart of Toulouse. The central square is just a 5-minute walk away, the area is buzzing with restaurants and bars, the metro station Jean-Jaures is just a minute away, the airport bus stop (Jeanne d'Arc) is 5 minutes away.

The staff was cheerful, the room clean, the mattress very good. The air condition worked well.

However, the rooms are outdated and very noisy at night. The hotel website says they are renovated and soundproof - but it's not true. There is a noisy bar across the street (which seems to have the longest opening times of any bar in the vicinity), and the noise gets into the room even through closed windows. And according to the fire escape plan, nearly all rooms face the same direction, so there is no chance getting a "quiet" room here.

There were no free power sockets in the "recently renovated" room - I had to unplug the desk lamp in order to recharge my mobile phone. The only thing that was clearly renovated was the bed - it was really, really good.

There are no key cards, but bulky room keys, and no light switchs near the bed.

The automated outside doors only operate when there is reception staff present. There is no way to open them even if you have your room key. While the reception is occupied 24h, sometimes the employee has to walk away for a short time, and you cannot enter until he gets back - the sliding doors will simply not open.

I still think it is worth the price (nearby hotels with nice rooms cost almost 2x as much). But one should keep in mind that you get what you pay for - the building is outdated, the rooms are not nearly as nice as even in modern 2-star hotels.

Room tip: Ask for the highest floor possible - should have less outside noise.
Date of stay: October 2017
  • Trip type: Travelled solo
    • Service
Thank FromFrankfurt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 June 2017

It's a typical! French Two Star hotel with a couple of things going for it. Location is great. And staff is cheerful and helpful. AC worked just fine and towels were changed every day. So you overlook the tiny shower stall and the nick's in the wallpaper and that sort of stuff. If you want more, pay more.

Date of stay: May 2017
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank iracathey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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