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Seaside697279

Incorrect information and rooms not that nice.

1.0 of 5 bubblesReviewed 24 Jul 2024
I asked the hotel staff three times about my parking and they gave me incorrect information leading me to have to pay way over the amount required but also being trapped in the carpark.
Date of stay: July 2024
Review collected in partnership with this hotel
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M Hilaire, Autre at Hotel Albert 1er, responded to this review
Responded 31 Jul 2024
Dear Seaside697279,

Thank you for your feedback. We are sorry to hear about the issues you faced with the parking information provided by our staff. We understand how frustrating this must have been and apologize for the inconvenience caused.

We also regret that the room did not meet your expectations. Please know that we are continuously working to improve our facilities and services to ensure a better experience for our guests.

For your next stay, we recommend booking directly on our website or by phone to benefit from our best rates and additional advantages. If you have any specific needs or questions, please feel free to reach out to us directly so we can ensure a smoother experience.

We hope to have the opportunity to welcome you again and provide a more pleasant stay.

Best regards,
The Hotel ALBERT 1ER Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews great location quiet street centrally located hotel would definitely stay here again quiet at night room was clean and comfortable city centre rooms are small central toulouse train station breakfast room 1er capitole victor
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14 - 19 of 1,440 reviews
Reviewed 20 July 2024

Stayed here two nights whilst cycling the Canal des Deux Mers. Central location, great storage of the bikes, very secure. Gorgeous room, loads of space and a washing line in the bathroom which was brilliant for drying cycling kit! Breakfast was lovely and the staff were really helpful. Great hotel, thoroughly recommend!

Date of stay: July 2024
Review collected in partnership with this hotel
Thank Joanna J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
M Hilaire, Autre at Hotel Albert 1er, responded to this reviewResponded 21 July 2024

Dear Joanna,
Thank you very much for giving us such a positive review. We are pleased to know that during your cycling trip you found the Hotel Albert 1er a good place to rest and get to know the heart of Toulouse. We are proud that you felt accompanied by the team at all times and that you enjoyed our breakfast composed of local and artisanal products.
We look forward to welcoming you back to continue to create beautiful memories.
Best Regards,
Fernando - The Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2024

We stayed for one night in a superior room. The staff were very helpful, the room was comfortable and the breakfast was delicious.

Date of stay: July 2024
Review collected in partnership with this hotel
Thank Friedericke2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
M Hilaire, Autre at Hotel Albert 1er, responded to this reviewResponded 15 July 2024

Dear Friedericke,
Thank you for taking the time to leave us a comment. We are delighted to read that you enjoyed all our services, our breakfast, the comfort of your room and the availability of our staff. We would be delighted to see you again at our establishment in the heart of Toulouse.
Best Regards,
Fernando - La Reception

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Reviewed 10 July 2024

I love this hotel and will stay there again. The hotel has a great staff and a great location. The room was clean and quiet and so close to shops and restaurants.

Date of stay: July 2024
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank livelovexplore
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
M Hilaire, Autre at Hotel Albert 1er, responded to this reviewResponded 12 July 2024

Dear Guest,

Thank you for your wonderful review. We are thrilled to hear that you consider us the best option in town and that you plan to stay with us again. We are delighted that you enjoyed our great staff, excellent location, and the cleanliness and tranquility of your room. Being so close to shops and restaurants is indeed a great advantage.

For your next stay, we recommend booking directly on our website or by phone to benefit from our best rates and additional advantages.

We look forward to welcoming you back.

Best regards,
The Hotel ALBERT 1ER Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2024 via mobile

This is a lovely boutique hotel that is located very centrally - ideal for seeing some sights, shopping and restaurants. We have two kids (7&11) and got two rooms conveniently located on the third floor at the end of the hall (301&306). There was a hallway door that we could close so that we could allow us to keep our two room doors open - ideal. The beds were comfy and I enjoyed a lovely beer from the fridge while we decompressed before heading out for dinner at La Binocle. Breakfast was also super delicious and the staff are very friendly and helpful. We would have taken a bus to the airport but ran late so a taxi was called at we arrived with plenty of time (40 euros). We would definitely stay here again and recommend for families with kids.

Room tip: About 10 min from train station and 15 min to airport by taxi.
Date of stay: July 2024
Trip type: Travelled with family
Thank Marshall_cj77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
M Hilaire, Autre at Hotel Albert 1er, responded to this reviewResponded 8 July 2024

Dear Mr Marshall,
Thank you very much for taking the time to leave such a positive and descriptive comment. We are pleased to know that you and your family were able to enjoy your stay in the heart of Toulouse to the fullest. Your warm words to us make us proud and motivate us to continue to provide the best experience possible.

We look forward to welcoming you again.

Best regards,
Fernando - Réception Albert 1er

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Reviewed 23 June 2024

Booked based on the TA reviews, we were not disappointed. We stayed two nights. Rooms were clean & nicely refurbished with very good quality beds. The size of room was quite small much like London hotels but cosy. The bathroom again good quality but lacked any soaps, flannels or shampoos so bring your own. Could have done with additional hooks for your night clothes and somewhere to dry the towels and place your shower gel etc when in the lovely big walk in shower. The room had no tea & coffee making facilities but when requested the weekend night manager very kindly supplied us with a kettle & some milk. We did have one breakfast although nice was overpriced and offered no real fruit, melon, peaches etc for a continental at £13.00 pp. The building was made of two houses joined together & had loads of character and has been nicely restored. The staff were probably the best part of the hotel with all speaking beautiful english and extremely polite and friendly.

Room tip: Bring your tea bags,coffee flannel, shampoos and nice soap. Ask for a kettle and some milk from the night staff if you want to make a cuppa
Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gerard106
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
M Hilaire, Autre at Hotel Albert 1er, responded to this reviewResponded 23 June 2024

Dear Gerard106,

We thank you for taking the time to comment your stay. We are delighted that you enjoyed your stay with us.
If you did not find a towel in your room, we are sorry because we do provide towels in the rooms. As for the shower gel, we offer a refillable shower gel in the shower for the sake of the environment.

For your next stay, we suggest you book a comfort or superior room (coffee machine in the room), which will meet your expectations in terms of surface area.

We are happy that the availability and the kindness of our team participate to make your stay enjoyable.

Kind regards,
Maëlys - Reception Albert 1er

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