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Liz D

Beautiful Stay in the Pink City

Review of Soclo
5.0 of 5 bubblesReviewed 23 Aug 2024
This is a really charming boutique hotel a very convenient walk to restaurants and sites in the city. It’s very pretty with good AC with a lovely bar/restaurant where you can get breakfast, tea, and drinks/tapas. I really had no complaints about our stay. The staff is very nice and accommodating. I emailed them a lot before our stay and they were very prompt and gave good advice. The staff was nice enough to let me practice my rusty French was very generous. I highly recommend this place.
Date of stay: August 2024
Room Tip: The pool is connected to the restaurant but it is exclusive to guests. We ended up not using it...
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Agence Iviera Saint-Tropez, Agence/Consultant at Soclo, responded to this review
Responded 1 Sept 2024
Dear Loolaboulette
Thank you so much for your wonderful review! We're delighted to hear that you enjoyed our charming boutique hotel and found it conveniently located for exploring the city. It’s great to know that the AC, bar/restaurant, and breakfast options met your expectations. We're especially pleased that our staff could assist you and accommodate your French practice. Your recommendation means a lot to us, and we hope to welcome you back on your next visit!
SoClo
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 11 August 2024 via mobile

This boutique hotel was a pleasant place to stay.
The room felt really clean, the bed was comfy, and it felt spacious for two people with two large bags.
The bathroom was nice and a good size too.

However, there were a few drawbacks to the room: water kept coming out of the shower drain, the AC wasn't strong enough for us, but it was okay.
Additionally, there was no complimentary water in the room for guests.

On a positive note, the hotel had a lovely garden that our room overlooked. Guests could enjoy delicious cakes from the wide selection they offered, which tasted great. We also got a complimentary homemade iced tea. They could relax in the indoor glass room or the outdoor space. Also, there was o very friendly dog that stayed at the hotel.

Date of stay: June 2024
Trip type: Travelled with family
Thank Tab5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Agence Iviera Saint-Tropez, Agence/Consultant at Soclo, responded to this reviewResponded 12 August 2024

Dear,
Thank you for your 5-star rating for our luxury hotel in the heart of Toulouse.
What a pleasure to read that you had a wonderful time in our company, but we do take note of your comments, which we will pass on to the management.
We hope to see you again soon in our boutique hotel, a few steps from the Place du Capitole, for a wonderful stay to discover Toulouse.
Have a nice day,
Hotel SOCLO

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2024

We upgraded to a Deluxe room with balcony, the room was very small, the wardrobe was tiny and the balcony was smaller still, even if there were 2 seats in the room to put on the balcony they would not fit. More disappointing was the private garden advertised with a pool and sunbeds, there was a pool and sunbeds but they were in the middle of a very very busy restaurant, there was even a wedding when we were there and you had to weave in and out the guests to get on the sunbeds. This is the only hotel we have every checked into and had to sign a disclaimer on arrival to say that if you took the towels, you would be charged €60, toiletries were chargeable if you took them away, if you trashed the room you would be charged! Very off putting, this hotel was not for us and felt we paid a lot of money for what we got

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gill B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Agence Iviera Saint-Tropez, Agence/Consultant at Soclo, responded to this reviewResponded 23 July 2024

Dear Mrs Breheney,

Thank you for taking time to review Maison Soclo on Tripadvisor.

We have been thrilled to welcome you for your 25th anniversary in our little hotel in the heart of Toulouse.

Soclo is a home of joy and love, and the ideal place to celebrate special family events. One family was celebrating a wedding on the Saturday lunchtime of your arrival, in a corner of the veranda (25 people). We welcome Toulousans every day, who can enjoy the garden (not the pool), which allows our foreign guests in particular to enjoy a typically Toulousan and French experience, although the pool area is only accessible to hotel guests.
Our hand-embroidered towels are a great success, and many guests are keen to buy them as souvenirs or as gifts for friends, which is why we quote their price.
We're sorry to hear that you didn't like our Prestige room with balcony. With its 26 square meters and balcony, it offers a beautiful view of the pink city, and this is the first time since we opened that a customer has given us a bad review of this very special room. Please don't hesitate to tell us about such things directly at reception, all our teams are at your service 24/7 and we were not aware of your dissatisfaction.

Yours faithfully
Maison Soclo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2024

The moment we entered this uniquely individual Maison, we were enveloped in the warmest, authentic hospitality we have ever experienced when traveling in France. The Soclo Team offers a great atmosphere, well designed and outfitted rooms in a way that makes the traveler experience a true “home from home” experience. Thank you very much for a memorable visit to the beautiful Ville Rose! We look forward to returning on our next visit to the Occitane!

Room tip: The Brunch is popular with local visitors, be sure to let the staff know about your plans!
Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Scenic181150
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Agence Iviera Saint-Tropez, Agence/Consultant at Soclo, responded to this reviewResponded 9 July 2024

Hello,
Thank you for your wonderful comment about our luxury hotel in the heart of Toulouse. We look forward to welcoming you back to our establishment, which is often compared to a 5-star hotel thanks to all our top-of-the-range services and facilities. We look forward to sharing a warm and friendly moment with you in the magnificent setting of our hotel in the center of Toulouse.
Have a nice day,
Hotel SOCLO

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2024 via mobile

This is a beautiful French Country Hotel in the heart of Toulouse. Rooms are very spacious, especially by European standards, very clean and well appointed. The bed was extremely comfortable. The service is exceptional, especially the bar staff at aperitif! We look forward to staying here again!

Date of stay: March 2024
Trip type: Travelled with family
Thank Kara K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duffard Nicolas, Agence/Consultant at Soclo, responded to this reviewResponded 27 March 2024

Hello Kara,
Thank you for the wonderful 5-star rating for our luxury hotel in the heart of Toulouse. We are delighted that you chose our hotel near the Saint-Sernin basilica for your visit to the magnificent city of Toulouse.
We look forward to welcoming you back to our hotel in the center of Toulouse for a moment of sharing and conviviality.
Have a nice day,
Hotel SOCLO

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2023

Beautiful and clean boutique hotel. Care and attention have been paid from the decor to the variety of L’Occitane amenities and toiletries in the rooms. All staff was incredibly helpful and friendly. The breakfast spread was amazing, from 10 different kinds of cakes, to eggs, and fruit and pastries. Simply spectacular. Enjoyed listening to the birds in the garden in the morning and evening. The hotel restaurant is quaint for dinner and relaxing. Amazing stay!

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Christine P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duffard Nicolas, Agence/Consultant at Soclo, responded to this reviewResponded 5 January 2024

Hello,
Thank you for your 5-star rating for our luxury hotel in the heart of Toulouse.
What a pleasure to read that you had a wonderful time in our company.
We look forward to welcoming you again, just a few steps from the Place du Capitole, for a moment of sharing and conviviality.
Have a nice day,
Hotel SOCLO

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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