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1 - 6 of 408 reviews
Reviewed 24 September 2018

We had a great welcome when we arrived and the staff were all very friendly. The rooms are comfortable and the breakfast buffet is very acceptable. There is a restaurant next door which is very good and many others in Carcassonne.

Date of stay: September 2018
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Ian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabelle et Ala... M, Propriétaire at Hotel La Bastide Saint Martin, responded to this reviewResponded 26 September 2018

Dear sir, Thank you for taking the tim to share your comment on Tripadvisor. We were delighted to welcome you and we thank you for your kindness. Your testimony is for us the best reward of our efforts to satisfy you. We hope to get the pleasure to welcoming you again, Isabelle and Alain.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2018 via mobile

Another massive shout out for Laura. What an amazing lady. She was so welcoming from the very start. When she heard we didn’t want to do the restaurant, as had already done 2 nights of 3 course French cuisine, she headed us in the direction of the village pizza place. Unfortunately it was closed, so back we walked. She then ordered us takeout pizza delivered to the hotel. Above and beyond the call of duty, all with a most magnificent smile.
I also have to say the owners were absolutely charming and didn’t mind in the slightest that we were sat outside by the pool eating takeaway pizza!!
This place is a gem. Laura good luck for all your future wishes - I’m sure you will be very successful.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank Jane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabelle et Ala... M, Propriétaire at Hotel La Bastide Saint Martin, responded to this reviewResponded 8 September 2018

We thank you for your nice comment and for your kindness towards all the team of the Bastide Saint Martin. It was a pleasure to welcome you and we are delighted to see that your stay has satisfied you.
Hoping to see you again, sincerely, Isabelle and Alain.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2018 via mobile

Finding the hotel proved difficult since our Sat Nav refused to accept the hotel was a Carcassonne location but once there it proved a good choice - easily accessible for the city but away from the crowds.
We were made very welcome on arrival and there was secure car parking. Our room ( superior category ) was of good size and very comfortable. It had plenty of wardrobe space ( though not many hangers) , a safe, desk, side tables, three upright chairs and a large bed.
The bathroom was very clean and well lit - though the corner bath was somewhat peculiar. too small to sit in and without a screen so using the shower resulted in a wet bathroom.
There was no fridge and minimal facilities/provisions for tea/coffee making.
Outside there were spacious gardens, picnic tables, a swimming pool and nice terraces. The breakfast was a generous continental spread which at €12 was very good value.
Front desk is only open limited hours but provides pool towels, drinks and excellent local information/assistance as well as normal reception services.
Laura, who manned the desk for afternoons/evening was wonderful. She could not have been more charming and helpful. On evening 1 she helped us with a dinner recommendation and on day 2 provided the knowledge and assistance to have a pizza supper delivered. A great ambassador for quality service and for the hotel.

Date of stay: August 2018
Trip type: Travelled as a couple
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabelle et Ala... M, Propriétaire at Hotel La Bastide Saint Martin, responded to this reviewResponded 22 August 2018

Dear Madam, Sir,
The entire team at Bastide Saint Martin thanks you for your visit and for your warm comment. It was a pleasure to welcome you and to satisfy you.
Regarding your comment on the bath, be sure we take note of your suggestion.
However please note that we have a bar with hot and cold drinks available from 8:00 to 20:00 at the reception served in your room or on the terrace if necessary.
Hoping to see you again, Isabelle and Alain

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Reviewed 7 July 2018 via mobile

Good hotel, nice swimming pool & we thought very good value for money. A really nice friendly & helpfully welcome from Laura who we see, not surprisingly, has received positive feedback previously. We would certainly stay again.

Date of stay: July 2018
Trip type: Travelled as a couple
Thank 921JohnR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabelle et Ala... M, Propriétaire at Hotel La Bastide Saint Martin, responded to this reviewResponded 8 July 2018

We thank you for your nice comment and kindness to all the team of the Bastide Saint Martin. It was a pleasure to welcome you and we are delighted to see that your stay has satisfied you. Hoping to see you again, sincerely, Isabelle and Alain.

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Reviewed 30 June 2018 via mobile

My wife and I have been staying for 2/3 nights around France on our honeymoon, we can’t praise this hotel enough. The management and Laura were very welcoming and friendly. The recommendation to eat at the Château next door was superb. We will definitely have to return. Many thanks Martin and Kat.

Date of stay: June 2018
Trip type: Travelled as a couple
Thank Gsymp66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabelle et Ala... M, Propriétaire at Hotel La Bastide Saint Martin, responded to this reviewResponded 30 June 2018

We are delighted to know that you had a pleasant stay thanks to the quality of our services but also by our ideal location. Being an independent family hotel, your satisfaction is at the heart of our priorities and is our greatest reward. Looking forward to welcoming you again, Isabelle and Alain.

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