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All reviews jean michel roof terrace third floor no lift medieval city pont vieux wonderful view garden carcassonne cat france luggage ramparts mirror
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1 - 6 of 779 reviews
Reviewed 23 August 2020

Super friendly welcome and service throughout. Family run with some super recommendations made for dinner locally and the choice at breakfast was vast and delicious.

We were able to park our car in the underground garage (small charge) but at least it meant we didn't have to unload everything!

To note, there is no lift, but help offered with all our bags. And there's a cat too for all you feline lovers out there!

Date of stay: July 2020
    • Sleep Quality
    • Cleanliness
Thank natalietQ4634LV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jean michel robbe, Propriétaire at Hotel du Pont Vieux, responded to this reviewResponded 23 August 2020

We thank you for your great comment about our little hotel and our hospitality.
We are glad you enjoyed your stay with us.
We would be very pleased to welcome you back for a next stay in Carcassonne.
Best regards,
Catherine, Jean-Michel & Isidore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2020

Hotel du Pont Vieux benefits from its location to access both La Cité and the ‘new’ town. A short walk over the Pont Vieux gives access to the many eateries in the town. A more energetic climb up hill takes you to La Cité one of France’s most photogenic places.

A perfect viewing point is found on the roof terrace of the hotel, a stunning sight both by day and by night.

We found Catherine to be very friendly and helpful throughout our five night stay and we will recommend this hotel and return ourselves before too long.

Date of stay: January 2020
Thank Emptynestholidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jean michel r, Propriétaire at Hotel du Pont Vieux, responded to this reviewResponded 3 February 2020

We thank you for sharing with us your comments and feedback regarding your visit at our hotel.
We are glad you enjoyed the location of the hotel, and the view from our roof terrace.
Thank you very much for the chocolate and you nice postcard!
We would be very pleased to welcome you back for a next stay in Carcassonne,
Best regards,
Catherine & Jean-Michel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2019

We had a very nice one-night stay at Hotel du Pont Vieux in Carcassonne. The exterior looks a little run down, but the inside is well maintained and the staff is very friendly. They upgraded us to a larger room, which was very nice. The bathroom was very well done and my wife appreciated the well lit area near the mirror. However, our room was on the third floor (the ground floor is floor 0), and there was no elevator, so we had to lug our luggage all the way up four flights of stairs. It was a real work-out, and if you have issues with stairs you may want to request a room on a lower level. One of the benefits of being on the third floor was the balcony at the end of the hall with a wonderful view of the old city. We had the breakfast the next morning, which was very nice. This is a nice, clean hotel, with a friendly staff, that does a good job of meeting your needs at a reasonable price. We would go back.

Date of stay: October 2019
    • Value
    • Cleanliness
    • Service
1  Thank JohnandMarylou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2019 via mobile

Can't praise this little hotel enough, all the positive reviews you have read are correct, this is a beautiful place to stay.

The garden at the rear was an excellent place to take in the morning breakfast, breakfast was superb also.

Can not fault the place and we shall return

10/10

Date of stay: October 2019
Trip type: Travelled as a couple
Thank todd01631
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mr9475, Propriétaire at Hotel du Pont Vieux, responded to this reviewResponded 24 October 2019

We thank you for your so great comment about our little hotel.
We are glad you enjoyed your stay with us and our buffet breakfast.
We would be very pleased to welcome you back for a next stay in Carcassonne.
Best regards,
Catherine & Jean-Michel

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Reviewed 14 October 2019

Great location, pleasant rooms, beautiful garden, five star service from arranging taxis, to booking restaurants and offering advice on visits. While not all pre-arranged, and we did our own thing', Catherine's help made for a very stress-free weekend.

Date of stay: October 2019
    • Value
    • Rooms
    • Service
Thank kew805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mr9475, Propriétaire at Hotel du Pont Vieux, responded to this reviewResponded 15 October 2019

Many thanks for your nice review about our little hotel, and our hospitality.
We are very glad you enjoyed your stay with us, without stress!
We would be very pleased to welcome you back for a next stay in Carcassonne.
Best regards,
Catherine and Jean Michel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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