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2 - 7 of 2,015 reviews
Reviewed 20 January 2020

Rooms in this hotel were on the small side but very clean. There was no fridge but there was a coffee maker. AC was available but did not seem to be on during our September visit. Breakfast was good. We had a dinner while staying at the hotel but would recommend going elsewhere, perhaps back in town where there are more options. It is less than a 10 minute walk to the Cité and well worth going there to explore. Parking is available at no cost. Inner courtyard and pool are a nice addition.

Date of stay: September 2019
    • Rooms
    • Cleanliness
    • Service
1  Thank DonnaCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2020 via mobile

We spent 3 nights in the hotel from 24-27/01. Hotel was pretty empty, but we got room on the 2nd floor with the view of the parking. Hotel has privet parking on the territory, breakfast is good and has everything you need. Very good location - 5-7 min walk to medieval city.

Date of stay: December 2019
Trip type: Travelled as a couple
1  Thank ekaterinam378
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 December 2019

More like a family motel than a Mercure Hotel. The hotel was small and a bit squeezy but the rooms were comfortable and the location was very convenient to nearby tourist attractions. Meals were reasonable but not great. Service a bit slow but polite.

Date of stay: October 2019
    • Value
    • Location
    • Service
2  Thank johnshelleyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2019

The rooms aren't huge but they are comfortable. The area is very peaceful and there is a nice garden area. Breakfast was fine. The reception and restaurant can get busy as a result of coach trips, but service was generally very good. The very short distance to the Cité makes it worthwhile, and the free secure parking is very useful

Date of stay: October 2019
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Patsy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alain D, Responsable relations clients at Mercure Carcassonne La Cite Hotel, responded to this reviewResponded 21 November 2019

Dear Patsy H,

We are happy to read that you had a very pleasant stay with us, and that the short distance to the Cité and our free secure parking contributed to the success of your stay.

We hope to have the great pleasure of welcoming you back soon.

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2019

A great location within easy walking distance of La Cité.

Very good breakfast and good value dining in the restaurant for evening meal.

Staff very friendly and helpful car parking.

Rooms were pleasant and clean with ample parking at-the hotel

Date of stay: October 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank David O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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