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“The system is not working......”
Review of Velib' Paris

Velib' Paris
Ranked #139 of 175 Outdoor Activities in Paris
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Recommended length of visit: 2-3 hours
Reviewed 2 May 2018

There is no power in there bike station , so you cannot remove the bike from the electronic racks,
It is a scam and you cannot get your money back, the old system up to denier 31 was great but they changed the company.

Date of experience: May 2018
1  Thank skyisblue11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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60 - 64 of 415 reviews

Reviewed 30 April 2018 via mobile

I had a great experience with Velib. Registered for a day by paying 5 euros over app. I tired unlocking some cycles, but couldn’t. I called up the help desk and complained and they directed me to the available station, just walkable from my hotel. Then it was a superb experience. I didn’t change the cycle every 30 mins. As it was little difficult to get a cycle once you release it. So I ended up paying 6 euros on top of the 5 for registration. Still I believe i saved a lot and had an awesome experience. Do try Velib!

Date of experience: April 2018
Thank VinodMenon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2018 via mobile

All bikes were out of order in one way or another. We paid 10 Euro for subscription but no bike was available ended up going from one station to another with no success. Waste of money. Go for other companies

Date of experience: April 2018
2  Thank 627mahsas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2018

I really enjoyed our two days cycling around Paris on the Velib bikes. However, this was in spite of rather than because of Velib bikes.

The good bits:

- they've put a lot of effort into making a very noisy and busy city as hospitable as possible for cyclists. Well done for that.

- the bikes are nice and comfy, with 3 gears (enough as it's not exactly steep around Paris) and a bell.

The bad bits:

- the website was clearly written by an IT undergraduate in his gap year. Totally inflexible and the interactive sections are not very user-friendly. For example, the "docking points location" page just shows you where they are on a map of Paris that freezes most of the time, not how close they are to your current location or where your location even is relative to the docking points they show. Also, once you submit your order, you can't change it (eg add bikes for hire). It's totally inflexible.

- the docking stations themselves are often out of order and for days on end.

- the bikes that are docked there often don't work (you can't get them out of the docking points).

It could be so good but is actually very frustrating.

Date of experience: April 2018
1  Thank TSYChelmsfordUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 17 April 2018

I love using the Paris Velib, however this time the system is not working a lot of the time. Mid April 2018. The app stopped working one day so no idea of where docking stations are.

We had to try 3 stations in order to find 2 bikes that we could take out. Lots of bikes at the stations but none of them would release and most had no displays on the screens.

The first day we put 2 bikes back and then could take none out. Then our account was blocked, after which we received a text saying that we had still got the bikes and they hoped we were enjoying them! We rang the service and in our broken French explained that we had put the bikes back. The account was unblocked the following day and excess charges removed - be warned that putting a bike back does not always seem to register, even if the screen says so.

We did a long cycle one day for 2 hours - no record or charge was made to our account, happy us. But it does show things are not working very well.

My advice is to try but be careful and don't rely on them. We had to resort to walking at times.

Date of experience: April 2018
2  Thank Steveonholiday2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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