Very disappointed in this hotel. Chose it for it's convenient location and (small) onsite parking. Asked for a room near lift with walk in shower due to mobility problems and for adjoining rooms due to family requirements. These rooms were OK, although not adjoining, just adjacent. However, whenever the lift was used there was a terrible grating noise of metal on metal. Phoned reception about this and it was obviously a known problem. Both rooms moved to another floor but the family room was stinking of cigarette smoke. No good for anyone let alone a six year old asthmatic! They couldn't find us another two rooms together with a walk in shower so we ended up split over different floors. Again absolutely no use for the family but what else could we do? Food in hotel was pretty average. Breakfast was just OK. Staff were very casual and a bit over familiar. They didn't seem perturbed that guests (or maybe staff) had obviously been smoking in a room when this is illegal. On checking out we were not asked how our stay had been and I believe the Managing Director was there at the time so I think a bit remiss. Not a good experience at all and definitely not value for money as the Crowne Plaza was almost the same price. We won't be back anyway.