Friendly efficient check-in for an overnight stay. Clean, quite spacious room, which appeared to have been recently refurbished; we have stayed here before and the room seemed much improved compared with past experiences.
After settling in, we went to the rather soulless lounge bar adjoining reception, to order a couple of drinks and some sandwiches. The drinks service at the bar was slow and rather unfocused. The food was satisfactory, but when the sandwiches arrived no napkin was provided and we were asked whether we wanted cutlery. This seemed a surprising question given that each sandwich was accompanied by a dressed side-salad. Unless we were supposed to eat the side salad rather messily with our fingers, I'd have thought it obvious that cutlery and a napkin should automatically be provided. This is of course a relatively minor issue. But it is indicative of a lack of attention to detail and basic standards. In addition, no one returned to enquire whether the food was satisfactory. There are several reviews on Tripadvisor which indicate below par service in some areas. It's a shame, because with just a little training the whole ambiance of this place could be transformed.
Overall, reasonable value accommodation right next to Brands Hatch race track. Given the location, be prepared at times for a bit of noise from the race track. We were woken at 7.15 am by the sound of revving engines.