The main point of my review is this: the hotel itself, including gym, spa, sauna etc. was great, but the reason I didn't give it 5 stars is as follows:
No amenities (forgot my toothpaste, had to walk 15 mins to buy some).
Room came with half-filled bottles and toilet paper.
The room was BOILING, despite the dyson fan.
The reason my stay was made so great:
The staff: Upon my arrival, I checked into a room where the bathroom hadn't been cleaned, and there were dirty towels in the shower, no cleans available. I informed a passing staff member, Allie, who was outraged. She called reception and immediately upgraded my room, including a bottle of wine as an apology.
Allie was very apologetic, and went above and beyond to make my stay more comfortable. She seemed exhausted from working over 12 hours on one shift, but still went out of her way to be friendly, happy, and ensure the best service was given. She was also in the process of training a new employee. Allie was a lovely, welcoming, and made my stay 100% better - takes pride in her work and that is something to be admired.
The rest of the staff were also very warm, welcoming and helpful. Without their presence, my stay would not have been so pleasant.More
- Free parking
- Restaurant