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All reviews asda car park river view town centre travel lodge limited parking budget hotel central location top floor great stay comfortable stay bed was very comfortable reception staff short stay dawn sam kai medway
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Reviewed 7 August 2018

decent hotel, very close to Maidstone town centre, exactly what you would need if visiting Maidstone, sadly there was rust on the side of the building that did make it look a bit down market compared to the premier inn down the road.

Date of stay: September 2017
Thank Harry J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 August 2018

I would not recommend this hotel to anyone, having stayed in Premier Inn previously. The hotel is very noisy, rooms have no air con, McDonalds rubbish strewn across the hallway, lights didn't initially work in the room, cafe facilities are very poor and tables not cleared quick enough.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge
Thank Mcdonald27
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TravelodgeUK, Molly from the Social Media Team at Travelodge Maidstone Central, responded to this reviewResponded 9 August 2018

Thank you for submitting your review of our Maidstone Central Travelodge.

We're very sorry to hear about your recent experience and would like to hear more about your stay.

May we kindly request you contact us via our website so our customer service team can investigate your visit with the hotel.

Thank you again for posting your comments and we hope to hear from you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2018

Overnight stay after a family celebration.
Hotel is right in the entre near the river and major roads.
Had to have the window open because of the heat. To be fair the hotel had set up a fan but it was stiil hot. Bed was very comfortable comared to my last stay in Travellodge so slept OK
Breakfast adequate & a reasoanable price

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge
Thank Seasider5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 August 2018

Check in staff were warm and friendly. Room on the 5th floor was adequate but somewhat basic. Due to the hot weather the room was baking hot and the window could only be opened a little way. A fan was provided but this only gave a small amount of comfort. Bed was comfortable but the water pressure for the shower was low and the shower head was slightly broken.

After an evening out we returned to the hotel at 10.30pm on Saturday Night and thought we would have a nightcap at the bar, only to be told that due to shift changes we could not be served until 11pm. This was totally unacceptable, we should have been served immediately and not expected to wait 30 minutes on a hot night.

Went down to breakfast at 9.45 am and it was chaotic. Not enough plates, cutlery, or cups. Insufficient tables and back up queue waiting for the food. Tables were not getting cleaned once free. Only 2 staff who could not cope with the demand.

Overall disappointing.

Room tip: Business Rooms on 5th floor a little bit quieter
Date of stay: August 2018
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Service
Thank prsteed
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TravelodgeUK, Molly from the Social Media Team at Travelodge Maidstone Central, responded to this reviewResponded 9 August 2018

Thank you for submitting your review of our Maidstone Central Hotel.

We are really sorry to hear that the room temperature affected your stay with us. All hotel windows are fitted with window restrictors to prevent them from being opened to the point where they would create a gap large enough that an individual, and in particular vulnerable individuals such as children, could fall through. The installation of window restrictors on hotel windows is a standard and expected requirement across not just Travelodge but many hotel chains.

We strive to make our customers as comfortable as possible, fans are offered for our guests and we are taking measures to ensure our rooms are cooler. We would like to apologise if these measures have not been enough to guarantee a good night's stay for you.

We wish for our customers to enjoy their experience in our café so we are sorry to hear that you were not positively impressed by your last stay in our hotel. We aim to provide a high level of service from our staff in our bar cafes and we do apologise that you did not receive this on this occasion.

Thanks again, we will continue to find new ways to improve the service we offer.

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Reviewed 5 August 2018

We stayed with two other couples who all got family rooms except us which didn't seem fair as we had all paid same price. We was on top floor which was unbearable with the heat and no air con. We did get an extra fan when we asked which did help. The bar however also had no air con as it had broken 4 days ago, so it was awful in there. The location was very good . When we arrived it was off putting with a homeless or drunk guy sitting outside shouting. The parking wasn't a problem as you can use Asda car park if their is full. The room was clean and tidy and the bed was comfortable. The breakfast was also good quality and good to know kids eat free with a paying adult. Would come back but not in a heatwave unless they get air con

Room tip: road is busy so ask for back room looking over river
Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Joeycoolcake
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TravelodgeUK, Tilly from the Social Media Team at Travelodge Maidstone Central, responded to this reviewResponded 17 August 2018

We appreciate the time you have taken to review our Maidstone Central hotel.

We are really sorry to hear that the room temperature spoiled your stay with us. We strive to make our customers as comfortable as possible and we would like to apologise if on this occasion we were not able to offer you a good night's sleep.

We're pleased to hear that the location of the hotel was good for you and you enjoyed the breakfast.

Thanks again, we will continue to find new ways to improve the service we offer and we hope to be given the opportunity to welcome you backs soon

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