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“Lack of Basic Hospitality”
Review of Chez Max

Chez Max
Reserve a table
2
Mon, 06/12
20:00
Ranked #358 of 2,891 Restaurants in Dublin
Price range: US$37 - US$147
Cuisines: French
More restaurant details
Restaurant details
Good for: Romantic, Business meetings, Special Occasion Dining
Dining options: Dinner, After-hours, Lunch, Breakfast, Outdoor Seating, Reservations
Neighbourhood: South City Centre
Reviewed 23 October 2021

Having specifically booked a table in the heated garden, on arrival we were told by the officious female Manager that we were to dine on the cobbled area out front. When queried, we were told that as it was a Sunday night and bookings were low, the garden area was not set up and no requirement to inform us of this in advance. Some remedial training in basic hospitality and common courtesy is recommended.
We were then seated at a small table adjacent to the walkway on one side and uncomfortably close to another couple on the other.
Service was over attentive initially, asked for our drink order three times by different (young) personnel and then difficult to attract when we wanted to place the food order. Wait time for food, dessert, coffee etc was unduly protracted, the service became careless and we had difficulty getting bill. The customer toilets downstairs facing the kitchen service area are bit of a shock.
Overall a negative experience.

Date of visit: October 2021
    • Value
    • Service
    • Food
Thank beech71
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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6 - 10 of 721 reviews

Reviewed 17 October 2021

I had lunch at Chez Max last week with a business colleague. Having eaten here several times in the past, I had high expectations of really good food. The menu was poor - the food itself was worse. The chicken in the salad starter was hard and dry. The beef in the beef bourguignon was very tough. The bread in the croque monsieur was burnt black. We declined dessert and left and we will not be back.

Date of visit: October 2021
    • Value
    • Service
    • Food
Thank kevinbA3652NZ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 16 October 2021 via mobile

No vinegar at all for fries, long wait for dessert , lemon tart with almonds burnt black, Baileys coffee with 15ml alcohol! Rude manager!

Date of visit: October 2021
Thank Vacation457563
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 6 October 2021

Had a lovely meal on the outdoor terrace on Sat evening. The heaters kept us warm and it was lovely to watch the world go by. The food was served promptly and there was an excellent choice on the menu . Would highly recommend the moules-frites and also the duck. The service was excellent and very friendly and efficient. Make sure to reserve well in advance for weekend availability.

Date of visit: October 2021
    • Value
    • Service
    • Food
1  Thank maire_10
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 4 October 2021

Will not be returning to Chez Max. Staff so unfriendly and were not interested in us as customers. Hassled us to pay the bill even though we had plenty of time left before our reservation time was up. Manager called over to ask how our evening was and when I explained I was not happy, he threw his arms in the air and walked off. A horrible experience for a Friday night evening.

Date of visit: October 2021
1  Thank lisevans
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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