The room itself was great and clean. The bed was confortable. We had everything needed in the room such as coffee, tea and water. The location of the hotel is really great and close to the center. I remove 2 stars because of this : the breakfast is expensive for what is given. We must add money to have eggs for instance and the offer is really low, and this is not suitable for lactose intolerance. Only a yogourt and fruits were available as a breakfast, with a weird cake. It would be great to know exactly allergen of each food presented. Moreover, toilets are doing lot of noise, we hear flushing of water all the time and there are too much light in the room, something that I don’t really like while I’m sleeping. We slept well but this was not perfect if we want to consider the all service of the hotel.

I booked a room with this hotel online, everything went good put my credit card information everything is accepted and got my confirmation email. I don’t check my emails on daily basis, its every 2-3days so when I opened my email there is an email from the hotel saying that there is a problem with my card even though I didn’t get any notification from my bank that they are trying to use the cars and the next day I receive an email saying it’s canceled, they didn’t bother to try calling even though I had my phone number available. I call them they want to charge me extra 140£per night for the room plus I asked to talk to the manager but apparently that 5 star hotel doesn’t have a manager available during the day(around 1-2PM). This is unacceptable.

Booked off chance via booking.com and what a lovely welcome we received on arrival. Very hospitable staff who offered a glass of bubbly as our room wasnt ready. Was upgraded to a room with balcony view of City. A walk down the corridor to the bar made me realise perhaps I should have brought my slippers.!

Cannot praise staff highly enough. Yes, breakfast is a bit pricey but what do you expect from a city centre hotel. Will def revisit.