A long weekend visiting family - we were well looked after by all the staff, rooms were spacious, clean and well equipped. Lots of choice at breakfast to suit different tastes.
Reception and concierge provided particularly great service in sorting out our rooms and advice about where to eat. Jonathan (concierge) was especially helpful, friendly and welcoming.More
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I would really like appreciate the warm welcome and generous hospitality received from miss Barsha. Building seems a bit confusing, However the service received compensated all.
Breakfast staffs were good.
Limited food menu.
Thank you Barsha
Dear C_k_P_rasuwa,
Thank you for taking the time to leave feedback on your stay.
I am so glad to hear you enjoyed your stay with us and know Barsha will be delighted to read your kind words.
We hope to welcome you back to The Glasshouse soon!
Kind Regards,
Jamie MacFarlane
Front Office Manager
I stayed at The Glasshouse in September of 2022. I had a pleasant stay and chose this hotel as I was doing A Marriot Platinum Status Challenge.
- If you want a quiet room, ensure you don't get a courtyard room (3rd floor), especially when they have events.
- The rooftop courtyard is very nice.
- I switched to a room on the 2nd floor, which was nice and quiet but unfortunately, they don't have elevators to the 2nd floor, and it was a long walk.
-Marriott Platinum Status didn't get much, and I had to pay $10 more for a hot breakfast.
- the location was good but not great; it Was about a 15-minute uphill walk to the Royal Mile. It was close to the shopping mall, and next to The Edinburgh Playhouse got to see the Book of Mormon, which was good.
- The staff was nice
-If I had to do it over again, I would stay at The Intercontinental, which is in a better location.
Dear bem247,
Thank you for taking the time to share your experience with us.
I am sorry to hear about the disturbance from the event which I have shared with our events team as we try and avoid any disruption to our in house guests.
We do feel that we have a lovely location for exploring our iconic city and are sorry that you did not feel the same.
Our team hopes to have the opportunity to welcome you back again in the future.
Kind Regards,
Ryan Ritter
Rooms Division Mangaer
I recently stayed here on a business/pleasure trip for 3 nights.
I cannot recommend this hotel highly enough - based on location, comfort and style; but, what really makes it a 6 star hotel is the staff. I was made to feel so welcome. Massive shout out to Brian who is an absolute diamond: couldn’t wish for a better host.
Dear Norwich1966,
Thank you for taking the time to share your experience with us!
I am delighted you enjoyed your stay and thrilled our team was able to make the difference!
We are looking forward to welcoming you back again in the future.
Kind Regards,
Ryan Ritter
Rooms Division Manager
Most excellent hotel and will stay again. The exterior is beautiful. The hotel is clean and modern. We stayed in a room on the top floor with a balcony with a view of Carlton Hills. Great customer service. Check-in and check-out was smooth. It is located in Edinburgh by Princess Street so excellent shopping all around and walkable to various attractions. The only downside, due to the construction of the hotel, it was quite difficult to get an Uber, so call an Uber a little earlier than needed as it is a high traffic area.
Dear Drliem,
Thank you for taking the time to share your stay with us!
I am delighted that you enjoyed your stay and that our team was able to provide an exceptional service!
We are looking forward to welcoming you back again in the future.
Kind Regards,
Ryan Ritter
Rooms Division Manager
Everything about this hotel was spot on. From the incredibly warm welcome we got upon arrival (we were soaking wet) to the comfy room, rooftop garden, and Snug Bar - it was a 5-star experience. Special shout outs to Susan in reception, Concierge Jonathan and the Snug staff for making our stay extra special. This hotel is a gem - beautiful, spacious rooms, super clean and the friendliest staff of our entire trip. Thank you so much!
Thank you for taking the time to share your experience with us!
I am delighted that you enjoyed your stay and appreciate your kind words about our team.
We are looking forward to welcoming you back again in the future.
Kind Regards,
Ryan Ritter
Rooms Division Manager
