Arrived last night 01/05/18 at Edinburgh Waverley
Train was delayed and instead of 31 minutes for my connection I had 3
Ran all the way despite being over 65 along with another 8 passengers
Got within 30 foot of train to Aberdeen , guard and despatcher saw us , the former stepped on train and closed the doors
This was the last train to Aberdeen
When I confronted the despatcher he told me I should have arrived earlier
I explained I was on the Virgin Train from Peterborough which was delayed and arrived 3 minutes earlier
His reaction” We’re Scotrail and I don’t give a damn about Virgin’
Had to find a hotel costing £100 for the night and catch a train in 02/05/18
Great customer service Scotrail !
Hope my 8 unknown companions managed to get to their destination no thanks to Scotrail and their belligerent jobsworthy staff
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