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Traveller rating
608
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115
44
67
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All reviews main bar city centre lovely hotel next morning room was spacious one night stay evening meal pounds
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30 - 35 of 1,162 reviews
Reviewed 1 October 2020

Repeat customer - stayed for 2 night in superior room and have frequested the hotel in the past for its location and restaurant . Room was unbearable Hot and multiple time requested front desk to adjust but was ignored or told on a timer and nothing they could do . Spent most of first evening in the lobby due to heat .
Unfortunately the restaurant is closed it seems for business during the pandemic and we were informed the bar was run by same people and chefs ...honestly the service and food was the worst and it was confirmed by all in our party. Further requests at the front desk went ignored second day and we departed after second night and stayed elsewhere.Dissapointing after so many good stays and wont be back .....as there are other hotels in the area happy to listen and glad of the business

Date of stay: September 2020
    • Service
Thank NYDerry
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 27 September 2020 via mobile

Class service and cocktails and pints were top notch :) very good deal on the overnight stay, bubbly on arrival and dinner :) if an overnight your liking it’s perfect as has all you need under one roof :) great service , food and bar

Date of stay: September 2020
Trip type: Travelled as a couple
Thank jimmydon0702
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 25 September 2020

I had to cancel because of covid restrictions at short notice. The hotel could easily have insisted on keeping my payment or issuing a voucher for a later date but they refunded instead. Lovely, kind people. I will definitely stay here on my next overnight to Derry, whenever that may be!

Date of stay: September 2020
    • Service
2  Thank tpbel
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 18 September 2020

We were so grateful for a comfortable clean room, efficient check in and friendly staff. The location was ideal for us and we were impressed with the efforts the hotel was taking to keep everybody safe in the light of the pandemic. We enjoyed a meal in the bar the first night and breakfast was well cooked (lovely poached eggs) but would have loved some good coffee! Otherwise a pleasant and comfortable stay for a business trip.

Date of stay: September 2020
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank HeadlinesRGW
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 15 September 2020

Our room was clean and comfortable, check in was quick and efficient. The hotel is situated beside a row of shops and is surrounded by a public car park and is situated just that bit too far out to easily stroll into town. The food was very good both for breakfast and dinner. We would have liked to see much more attention given to protocols in relation to covid 19. No masks/visors worn by waiting staff, only tables were wiped down between use we didn't observe any chairs being wiped. Not enough access to hand sanitizers in public places in the hotel. We would recommend this hotel to stay in if you are visiting the city

Date of stay: September 2020
    • Sleep Quality
    • Rooms
    • Service
Thank fen59
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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