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Reviews (2,916)
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Traveller rating
1,193
1,084
382
157
100
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All reviews executive room swimming pool car park the sofa bed leisure facilities steam room minute walk lovely hotel good size changing rooms per night reception staff great facilities cardiff centre coffee machine would stay again reception area
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Reviewed 19 January 2019 via mobile

Visited on 20/12/18 during Cardiff Food Festival.
The Hotel was excellent kids loved the Xbox and Apple computers in the Lobby that kept them entertained.
The Pool and Hot tub along with the Sauna and Steam Room was fantastic
The Room was well furnished and large enough for our visit.
The Hotel had a Carpark that charged a nominal fee of £6 for a 18hrs stay and Town centre was a brisk walk away
Overall Top Marks would visit again

Date of stay: January 2019
Trip type: Travelled with family
Thank John J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Douglas G, General Manager at Novotel Cardiff Centre, responded to this reviewResponded 22 January 2019

Thank you for your kind comments and compliments – I am delighted that you enjoyed your experience with us and we look forward to welcoming you back again soon! Warm regards

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Reviewed 17 January 2019 via mobile

Superior room very spacious - bath & separate shower. Comfy bed & pillows. Friendly helpful staff. Breakfast first class. Everything from cooked breakfast to a beautiful fresh fruit salad. Love the bar area & the refurbishment incorporates new & Welsh traditional. Easy to get into town where there are many restaurants & shops.

Date of stay: January 2019
Trip type: Travelled as a couple
Thank YvoPWood
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Douglas G, General Manager at Novotel Cardiff Centre, responded to this reviewResponded 22 January 2019

Thank you for your kind comments and compliments – I am delighted that you enjoyed your experience and we all look forward to welcoming you back again soon! Warm regards,

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Reviewed 16 January 2019 via mobile

Some great deals at this hotel which include an excellent breakfast. Pool and spa facilities are very good as a refreshing start to the day or a relaxing wind down :)
Staff in the restaurant are extremely friendly and able to help with the locality.
Overall
A pleasant visit

Date of stay: January 2019
Trip type: Travelled as a couple
Thank SAMOWENB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Douglas G, General Manager at Novotel Cardiff Centre, responded to this reviewResponded 22 January 2019

Thank you for your very kind words. Very much appreciated and the restaurant team will be delighted to hear that you enjoyed yourselves. Look forward to welcoming you back soon. Highest regards,

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Reviewed 14 January 2019

Date of stay: January 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Douglas G, General Manager at Novotel Cardiff Centre, responded to this reviewResponded 22 January 2019

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Reviewed 14 January 2019

Stayed with friends for 1 night.
The receptionist was very pleasant during check in.
The room was clean and spacious and good value.
5 minute walk from John Lewis.
The pool area was clean, nice pool, jacuzzi, sauna and steam room.
Only small complaints there were 2 dogs staying in the room opposite so if you are scared of dogs it might put you off coming out of your room to 'bump' into dogs around the hotel!
Also noise from the street with passers by walking from town in the early hours but I closed the window which obviously helped and this is not the fault of the hotel!

Room tip: Maybe back of the hotel
Date of stay: January 2019
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
2  Thank Rsi15
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Douglas G, General Manager at Novotel Cardiff Centre, responded to this reviewResponded 22 January 2019

Thank you very much for your review - I am glad that you enjoyed your visit. Please accept our apologies regarding the inconvenience with the dogs. I will reinforce with the teams in order for us to be more attentive and react promptly next time. We look forward to welcoming you back soon! Highest regards,

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