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Traveller rating
1,193
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382
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100
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All reviews executive room swimming pool car park the sofa bed leisure facilities steam room minute walk lovely hotel good size changing rooms per night reception staff great facilities cardiff centre coffee machine would stay again reception area
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Reviewed 14 January 2019

Date of stay: January 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Douglas G, General Manager at Novotel Cardiff Centre, responded to this reviewResponded 22 January 2019

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Reviewed 14 January 2019

Stayed with friends for 1 night.
The receptionist was very pleasant during check in.
The room was clean and spacious and good value.
5 minute walk from John Lewis.
The pool area was clean, nice pool, jacuzzi, sauna and steam room.
Only small complaints there were 2 dogs staying in the room opposite so if you are scared of dogs it might put you off coming out of your room to 'bump' into dogs around the hotel!
Also noise from the street with passers by walking from town in the early hours but I closed the window which obviously helped and this is not the fault of the hotel!

Room tip: Maybe back of the hotel
Date of stay: January 2019
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
2  Thank Rsi15
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Douglas G, General Manager at Novotel Cardiff Centre, responded to this reviewResponded 22 January 2019

Thank you very much for your review - I am glad that you enjoyed your visit. Please accept our apologies regarding the inconvenience with the dogs. I will reinforce with the teams in order for us to be more attentive and react promptly next time. We look forward to welcoming you back soon! Highest regards,

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Reviewed 13 January 2019

I would not describe this as a four star hotel. Very cursory room cleaning. Porridge at breakfast so runny as to be almost liquid and also lukewarm.

We had booked and paid upfront for accommodation through Superbreaks for five days and this was confirmed on check-in for which we had a voucher confirming payment. On checking out there was consternation as Gosia could not find proof of payment on the computer and struggled to understand the payment voucher confirmation. John had to be summoned from a meeting to confirm payment and did not seem very helpful at all.

Friendly, cheerful bar staff was the only highlight.

Date of stay: January 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Service
Thank janetlopes2005
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Douglas G, General Manager at Novotel Cardiff Centre, responded to this reviewResponded 22 January 2019

Thank you for your feedback, we treat all comments with the utmost seriousness and will be investigating the matter accordingly. Kind regards,

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Reviewed 12 January 2019 via mobile

Gosia,who checked us in was amazing from the moment we first spoke(a real credit to the Hotel chain) The service at this Hotel is 1st class , friendly staff who are so warm and make you feel at home. We will now use Novotel every time. Mr & Mrs Shearer

Date of stay: January 2019
Trip type: Travelled as a couple
Thank James S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Douglas G, General Manager at Novotel Cardiff Centre, responded to this reviewResponded 22 January 2019

Thank you for your very kind words. Very much appreciated, I am certain that Gosia and the whole team will be delighted to hear that you enjoyed yourselves. We look forward to welcoming you back soon! Warm regards,

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Reviewed 8 January 2019

the hotel was fine , well situated and the deco and concept very nice , room was very good.Shame I have been told off twice by the room division manager and received twice a lecture about Novotel policies on arrival and departure .Very agressive person.

Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
2  Thank christian Q
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Douglas G, General Manager at Novotel Cardiff Centre, responded to this reviewResponded 22 January 2019

Thank you for taking the time to write a review. I will share your comments with our rooms division manager in order for us to address your concerns and prevent future occurrence, thanks for bringing to my attention.I am glad that you enjoy your stay and we look forward to seeing you again in the near future. Highest regards

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