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Reviews (2,916)
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Traveller rating
1,193
1,084
382
157
100
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All reviews executive room swimming pool car park the sofa bed leisure facilities steam room minute walk lovely hotel good size changing rooms per night reception staff great facilities cardiff centre coffee machine would stay again reception area
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455 - 460 of 2,916 reviews
Reviewed 13 January 2019

I would not describe this as a four star hotel. Very cursory room cleaning. Porridge at breakfast so runny as to be almost liquid and also lukewarm.

We had booked and paid upfront for accommodation through Superbreaks for five days and this was confirmed on check-in for which we had a voucher confirming payment. On checking out there was consternation as Gosia could not find proof of payment on the computer and struggled to understand the payment voucher confirmation. John had to be summoned from a meeting to confirm payment and did not seem very helpful at all.

Friendly, cheerful bar staff was the only highlight.

Date of stay: January 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Service
Thank janetlopes2005
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Douglas G, General Manager at Novotel Cardiff Centre, responded to this reviewResponded 22 January 2019

Thank you for your feedback, we treat all comments with the utmost seriousness and will be investigating the matter accordingly. Kind regards,

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Reviewed 12 January 2019 via mobile

Gosia,who checked us in was amazing from the moment we first spoke(a real credit to the Hotel chain) The service at this Hotel is 1st class , friendly staff who are so warm and make you feel at home. We will now use Novotel every time. Mr & Mrs Shearer

Date of stay: January 2019
Trip type: Travelled as a couple
Thank James S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Douglas G, General Manager at Novotel Cardiff Centre, responded to this reviewResponded 22 January 2019

Thank you for your very kind words. Very much appreciated, I am certain that Gosia and the whole team will be delighted to hear that you enjoyed yourselves. We look forward to welcoming you back soon! Warm regards,

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Reviewed 8 January 2019

the hotel was fine , well situated and the deco and concept very nice , room was very good.Shame I have been told off twice by the room division manager and received twice a lecture about Novotel policies on arrival and departure .Very agressive person.

Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
2  Thank christian Q
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Douglas G, General Manager at Novotel Cardiff Centre, responded to this reviewResponded 22 January 2019

Thank you for taking the time to write a review. I will share your comments with our rooms division manager in order for us to address your concerns and prevent future occurrence, thanks for bringing to my attention.I am glad that you enjoy your stay and we look forward to seeing you again in the near future. Highest regards

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Reviewed 7 January 2019 via mobile

We visit family in Cardiff and my partner was raised here
He knows the City inside out
This is the best location and best hotel we have used
We will be returning again and again
Staff exceptional and breakfast top notch

Date of stay: December 2018
Trip type: Travelled as a couple
Thank Pamela M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Douglas G, General Manager at Novotel Cardiff Centre, responded to this reviewResponded 22 January 2019

Thank you for your kind comments and compliments – I am delighted that you enjoyed your experience with us and we look forward to welcoming you back again soon! Warm regards,

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Reviewed 7 January 2019

Definitely not four star! Filthy, dirty rooms. Firstly though communication is seriously lacking in staff. We booked two rooms to be together. We were given rooms on separate floors and told that was all that was available. The executive room we had was not as advertised by hotel photos. Had a separate, tiny toilet that was filthy. Splashes of bodily excretions were up the wall and behind the door. The main bathroom was small with a very small cramped bath. The tap for the bath was broken, kept spinning round. The sink mechanism to lift the plug was broken so had to be levered out with fingernail. Sewage smell in bathroom. Bath not cleaned, had makeup and hair in. Mould in shower grout. Shower leaked all over the floor causing slip hazard. No working extractors in toilet or bathroom. Bathroom steamy and overheated because of this. Two tiny towels, which I thought were hand towels and one bath mat provided. The towels also smelt unclean and caused a rash on my skin as soon as I used them. The room heating/ cooling mechanism did not work. Very noisy hotel, what with disco music late and also people and kids running around late in the night, up and down corridors. (My husband and I shared the one set of earplugs thanks) Breakfast was awful. Had to queue for food. Fatty sausage and bacon. Foul juice. Cramped. crowded breakfast area. Room keys failing meant a trek to reception. Asked for assistance but cheeky response from one staff member. I feel the experience we had fell short of the four star stay that I expected. I did complain to head office about the misrepresentation with our room bearing no resemblance to photos on the hotel website. I was offered forty quid off another stay. Hilarious. On contacting the hotel services ombudsman I was told that never get a response from this hotel group. I will try Trading Standards in Cardiff next.

Date of stay: December 2018
3  Thank elbowgreasenflash
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Douglas G, General Manager at Novotel Cardiff Centre, responded to this reviewResponded 22 January 2019

Thank you for posting your thoughts on here. We really value your feedback. Kind regards

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