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All reviews executive room swimming pool car park the sofa bed leisure facilities steam room minute walk lovely hotel good size changing rooms per night reception staff great facilities cardiff centre coffee machine would stay again reception area
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Reviewed 30 October 2018 via mobile

Had a great stay here Saturday night. Check in fast and friendly. We love the quirky features of this hotel. Keeping the history of the building makes it interesting not generic. Room was great. You get what you pay for this. Standard is standard so don't moan about no extras!. We had executive family room and it was worth it. Huge space. 3 huge windows. Separate bath and shower. great toiletries. Fridge. Safe. Nespresso machine. The list goes on. We went shopping for the day and even with 8yr old twins it only took us 10 minutes easy walk. Gorgeous sleep on a mattress like a marshmallow cloud from heaven. Breakfast is fine. Buffet usual issues as with any big hotel but on the whole was ok. Gorgeous bara brith and Welsh butter. Twinnings teas delicious. Car park yes is £12 a day but come on. It is Cardiff!!. This is our 3rd stay here and won't be the last. Thanks Novotel.

Date of stay: October 2018
Trip type: Travelled with family
Thank zoep488
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Douglas G, General Manager at Novotel Cardiff Centre, responded to this reviewResponded 12 November 2018

Thank you for your very kind words. Very much appreciated and our team will be delighted to hear that you enjoyed yourselves. Look forward to welcoming you back. Highest regards,

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Reviewed 29 October 2018 via mobile

Really disappointed with this hotel. I think if I had paid much less than the other hotels in the city centre I wouldn’t have been so disappointed- however it was a good £20 more than some of your other chain hotels, and further out from the centre.
The location is a good twenty minute walk from the centre, which is fine, but be aware there are much more central hotels for a cheaper cost. We booked it to use the pool facilities after a day of shopping, but it was so busy we couldn’t. Every lounger in the pool was taken up, the hot tub had seven people in at one point, and it’s tiny. Children were in the hot tub at 7pm with seemingly no rules for this, and the tiny changing rooms were a nightmare with the sheer amount of people. This was a shame as the pool area looked as if it would be enjoyable. Perhaps the hotel needs to set out times for children etc so it isn’t so busy. It made it pretty unusable.
The room was very basic, pretty drab and tired but we weren’t in it much. Tea, coffee and milk is provided but that’s about it. Bathroom was pretty tired. Small annoyance- no hotel information booklet so no idea what time breakfast is or what time the pool opens. Just a sales pitch on a late checkout-£40!! No thanks!
The worst part of our stay, which is what has really wanted me to warn others: the bed was the most uncomfortable one we have stayed in. The pillows are cheap and rock hard, the mattress flimsy and the duvet very thin with scratchy cheap sheets. To not even have a comfortable bed has made me never want to return.

Date of stay: October 2018
Trip type: Travelled with family
1  Thank Ilovemeahotel-
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Douglas G, General Manager at Novotel Cardiff Centre, responded to this reviewResponded 12 November 2018

Thank you for posting your thoughts on here. We really value your feedback. Kind regards

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Reviewed 27 October 2018 via mobile

My wife, daughter and I stayed Sunday and Monday nights in October, in a family room (a normal room with the sofa-bed deployed).

The room was of sufficient size but the decor was drab, with a very tired feel. The bed and sanitary surfaces were clean but the (small) bedroom window and two bedroom mirrors were filthy. Door handles were grubby.

The provision of toiletries was scant, sufficient for just one person, not three. When we first checked into the room, one pair of (face and bath) towels was in the bathroom, one was on the desk in the bedroom and one was in the wardrobe! Apparently, this is normal.

We had breakfast both mornings. Tea and coffee on the first morning was brought to table; my coffee was cold. On the second morning guests took tepid tea and coffee from flasks on a bench. The cooked food was okay but wasn’t kept sufficiently topped up (the serving staff were rushed but managed to remain friendly and polite). The small pastries were cold and chewy.

We had intended to use the pool but decided against this as the pool was very busy both mornings, not helped by scheduled children’s swimming lessons.

We parked our car in the hotel car park and paid £12 per night for the privilege. I challenge the reader to go to this hotel’s website and find reference to this specific charge. To pay for parking, in what is ostensibly a motel, is ironic.

In reception there were refreshments set up for ‘conference delegates’ only, alongside the gaming consoles area - you can look kiddies but you can’t touch. Maybe, locating these refreshments in the vacant space between the bar and the breakfast area might be more appropriate?

Our discounted room rate of £162 for two nights, including breakfast would have been very good had it not been for the niggles outlined above - oh, plus £24 for parking.

On the plus side, the hotel is well located for a stroll into the city centre. We will be returning to Cardiff regularly (family ties) but I doubt we’ll stay here again.

Date of stay: October 2018
Trip type: Travelled with family
1  Thank Joe B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Douglas G, General Manager at Novotel Cardiff Centre, responded to this reviewResponded 12 November 2018

Thank you for posting your thoughts on here. We really value your feedback. Kind regards

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Reviewed 27 October 2018

Spacious rooms. Good facilities too. Good location. Good breakfast food menu. The rooms comfortable. Really nice stay,good area and easy enough to get transport to town. Staff are friendly and helpful they are always happy to help if you have any issues.

Date of stay: November 2017
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
1  Thank SaileshSarmah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Douglas G, General Manager at Novotel Cardiff Centre, responded to this reviewResponded 12 November 2018

Thank you very much for your review - delighted that you enjoyed your experience. I look forward to welcoming you back soon. Kind regards,

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Reviewed 24 October 2018 via mobile

We visited as a family of 4 for 2 nights last weekend and had a great stay!! It was a lovely hotel and the staff were so welcoming. My 2 boys loved the Xbox in the lobby for guests to use. They were also given a small gift when we checked in which was a nice touch. We enjoyed the breakfast and found the choice really good. We also used the swimming pool facilities each day which were good. It was a short walk (10 minutes) into the centre of town and about 20 minutes to Cardiff Bay. We didn’t have a car but heard the car parking charge was quite steep. Would definitely come back and stay at this hotel on our next visit to Cardiff.

Date of stay: October 2018
Trip type: Travelled with family
Thank 2016Twins
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Douglas G, General Manager at Novotel Cardiff Centre, responded to this reviewResponded 12 November 2018

Thank you for your kind comments and compliments – I am delighted that you enjoyed your experience and look forward to welcoming you back again soon! Highest regards,

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