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“Very disappointing”

Brewhouse & Kitchen - Cardiff
Ranked #310 of 1,229 Restaurants in Cardiff
Price range: US$4 - US$30
Description: We're a bit different from your traditional pub - we brew our own, unique craft beers on-site in our brew-tiful microbrewery! As well as matching every dish on our menu to a style of beer we also love cooking with beer -so be sure to keep an eye out for recipes that make use of the beers we brew! We're pleased to welcome well behaved children, dogs and adults at Brewhouse & Kitchen
Restaurant details
Description: We're a bit different from your traditional pub - we brew our own, unique craft beers on-site in our brew-tiful microbrewery! As well as matching every dish on our menu to a style of beer we also love cooking with beer -so be sure to keep an eye out for recipes that make use of the beers we brew! We're pleased to welcome well behaved children, dogs and adults at Brewhouse & Kitchen
Reviewed 3 weeks ago

So disappointed with our food this lunchtime,
My fish was so overcooked it was almost burnt. The batter was inedible.
The portions of French fries ( my partner had the Vegan burger ) and my chunky ( fr
ozen ? ) chips were very small .
It was not a very enjoyable meal at all , it didn't help that the App was down and there was a mistake on our bill .....which was rectified after we had pointed out the mistake ....still a bit embarrassing though.
We won't be returning

Date of visit: May 2021
    • Value
    • Service
    • Food
Thank bevclaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 - 13 of 269 reviews

Reviewed 4 weeks ago

Me and my partner booked a table at Brewhouse Cardiff on Saturday for the first meal out with my sister and brother in law for a year and a half. The place is absolutely fantastic, and is Heaven if you love craft beer as they have a huge selection - many of which are brewed in house. The food is also stunning - with something for everyone.

Now our visit was on the first Saturday that venues were able to open inside, and it's fair to say things did not go entirely to plan - but this is where Brewhouse impressed us the most. We ordered our main meal, and the starter arrived. We ate this, and continued drinking but after an hour and a half we wondered where our main courses were. We raised it with the server, and shortly afterwards the manager came to our table and explained that due to an error, our order had been closed after the starter was served. Without any prompting he said our meals were free, which is frankly brilliant customer service. He also said we could keep our table for as long as we wanted which meant more time to enjoy the tasty beer! Our food then arrived, and it was absolutely delicious. We left thoroughly happy despite the issue with our order.

The manager and staff who dealt with us were absolutely brilliant. Things will always go wrong, but it's how you deal with them that counts. The manager should lecture other restaurants on Customer Service, as the way he handled the issue was absolutely spot on! Well done, guys - and thank you for such a great afternoon with my family! We'll be back! :)

Date of visit: May 2021
    • Value
    • Service
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Thank Colz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Pre booked table for our family wedding meal. Spoke & email to confirm we were told all booked under cover. When we arrived no sign of our booking. Staff tried to seat us outside on crappy small tables (weather not the best) we had small children with us so there was no way we were sitting there especially as we were all dressed & suited up for the wedding. Shambolic!! We left after a while as we were just left standing outside cold & upset
Went to Miss Jones in Canton where we had the best meal & service we could hope for. Shame on you Brewhouse!!

Date of visit: May 2021
Thank 646wendyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Booked here for a wedding party of 10 when we arrived they did’nt have the booking ,then they tried to put us on 3 small grubbyy tables outside but we had booked a table for 10 inside as we had children with us after waiting around we lost our patience and left as we were getting no where with the staff on duty ,nobody seemed to know what they were doing so i am baffled by other reviews as we found just shambles.luckiely we managed to get a table for 10 in Miss Jones in Canton where we were welcomed warmly and had a great meal.

Date of visit: April 2021
1  Thank 11111Cardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Firstly had to download the app for food and drink. Although a lot of staff they weren’t allowed to take your order , it had to be done on the app. Menus were on the table so we made our choices and went on app to order. I chose 3 tapas , of which none were available so reluctantly ordered a chicken grilled burger with jalapeños peppers as extra. When it arrived it was cold so sent it back. The second one arrived but without the peppers. By now we were hungry so ate it. The wine was none too clever and for the price expected a decent glass of Rioja...only word to describe it was “ vinegar “. Changed it for a Shiraz , not any better. Staff were lovely and very helpful but we will definitely not be returning. There were four of us and we all felt the same. Brew house and Kitchen need to up their standards to maintain repeat business.

Date of visit: May 2021
    • Value
    • Service
    • Food
1  Thank angie19582014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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