What an horrific experience at Pizza Hut today. I went there with my daughter and 4 grandchildren and I admit it was busy however, we chose to have the buffet a cost of £6.99pp for adults £4.99pp for children. We ordered drinks, helped ourselves to salad bar and with other customers waited for the pizza buffet and waited and waited. Customers started to queue around buffet area and were told pizzas would be 5 minutes. 15 minutes later 2 large pizzas and 4 small pizzas arrived and the free for all began. 5 minutes later pizzas were gone. Complained to Manager who was so unhelpful and rude and told me that it was extremely busy she has no control over the buffet and there were always pizzas in the oven. I also overheard her say to another member of staff that she was "shaking with temper". I also had the pleasure of paying £50 for one slice of pizza (which I managed to grab from the buffet) and a bowl of salad for myself, 4 children had 2 slices of pizza and my daughter also had 1 slice of pizza and drinks. Needless to say this will be my last time eating at Pizza Hut.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.