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“Reasonable hotel that could do with a refresh”

The Eton Mess Restaurant & Hotel
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Ranked #11 of 15 Restaurants in Eton
Price range: US$7 - US$33
Description: Our delightful boutique bar and restaurant is in one of the original buildings in the heart of Eton's High Street. We have put together a great British homecooked food menu & are famed for our cocktails, G&Ts and craft beer selection. We also have stylish guest bedrooms available for the discerning traveller. Please enquire. Come and enjoy a warm welcome and quality of food that is perfectly matched to the casual elegance of this historic town.
Restaurant details
Description: Our delightful boutique bar and restaurant is in one of the original buildings in the heart of Eton's High Street. We have put together a great British homecooked food menu & are famed for our cocktails, G&Ts and craft beer selection. We also have stylish guest bedrooms available for the discerning traveller. Please enquire. Come and enjoy a warm welcome and quality of food that is perfectly matched to the casual elegance of this historic town.
Reviewed 3 weeks ago via mobile

We stayed here for two nights on a visit to Windsor. The hotel is close to central amenities and provides a good base for exploring. The room was very hot, even with the window open, so we needed to request a fan. Thankfully one was available. Although th decor in access passageways was tired, the rooms appeared to have been decorated perhaps during the last year, but not to a high standard with gaps around ceiling roses and wall paint on doors. Not a bad hotel and friendly staff but could do with a bit of a refresh.

1  Thank Spark1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 117 reviews

Reviewed 3 weeks ago

Booked by telephone on Friday for a table of four for Fathers Day Sunday. Whilst on the phone I wastold to come before my original time request of 5pm if anyone required a roast. Time was then changed to 4.30pm.
When we arrived on Sunday our booking was nowhere in sight. We were asked to wait whilst they arranged for a table. We ordered drinks and mine was put into an incorrect glass.!!
We finally got to sit down and the gentleman who brought us the menus was definitely the man I spoke to on the phone to make the booking. He denied this. He then proceeded to inform us that we could only have roast dinners which was NOT what we were told on the phone. If I had been informed of this I would not have booked a table here. In fairness they managed to make a burger and pie for the children. Myself and my husband ordered the roast only for it come minus yorkshire puddings and vegetables.
Totally unacceptable service and very, very poor standard of food. Extremely disappointing especially on such a special day. Totally spoilt it for everyone.

Thank AlanAlison2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2018

Unhelpful staff.
The place was very dark and in need of a refurb. No shaving socket, no fridge, no welcome pack.
The bathroom stunk of damp and had black mold on the mastic around the shower. The tiles on the walls in the shower were filthy.
Never again.

Thank tprice63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2018 via mobile

I came here to have some breakfast after having dropped my friend off at the Windsor trail run half marathon. Lovely atmosphere, lovely staff and lovely full English! Huge portion too! Would definitely recommend to anyone...and would definitely return!

Thank AnnaLaurenChapman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2018

Room good with lovely contemporary wc/shower en suite and location excellent, but no hot water apart from first thing in the morning! No reception as is a pub. Wi-fi included, but not fast - lots of buffering! Breakfast (extra) available in the bar to public and looked good, but not early enough for me as didn't start until 9.00 am as I had to be at my conference by then.
I stayed here whilst at a conference at Eton College booked one year earlier (before the Royal Wedding arrived on the scene on the same weekend!). Very good rate offered via booking.com and confirmed. 6 weeks beforehand the hotel decided they wanted £300 per night per room instead of the £70 they had agreed when booked in May 2017. After some wrangling with booking.com I got them to agree to honour the original booking figure, but when there I was charged £320 for the 2 nights and told to claim the difference back from booking.com (which I am still trying to do 14 days later).

    • Value
    • Service
Thank SusanDoll1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tarek E, Manager at The Eton Mess Restaurant & Hotel, responded to this reviewResponded 3 June 2018

Dear Susan

Thank you for your 3* review and apologies for the confusion over the rate. We have processed a refund of £180 to the same card you paid with. Unfortunately, credit card refunds usually take longer to show up on your statement than payments you make on them.

We are looking into the hot water which in your room is electric and so should not have had any problems unless the in room hot water switch was turned off inadvertently. We have since taken a look at it.



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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