What a fantastic hotel! The Riverview Room was spectacular with views of the river and bridges on fireworks night! The most comfortable pillows I’ve ever slept on and the friendliest staff ever. Our little dog was welcomed with open arms and even had breakfast with us in Ginos! We will be visiting again and seriously considering booking to stay here for our wedding next October, we will be requesting the same room again for each of our birthdays in between. Thanks so much Innside!

We arrived at the hotel around 1:30pm & were lucky to bag a car parking space. £15 charge for 24 hours, know £12 at the multi storey further down the road but prefer not to have the 5 minute walk.

We were then also lucky that our room was ready. We’d booked a river view & when we walked into the room were not disappointed. You can tell it’s a fairly new hotel & everything was quite modern. We stayed on the 3rd floor & my heart sank a bit as we the room directly opposite the lift. However I never heard any noise from the lift overnight so was not a problem in the end.

The bed & pillows was so comfy & had a great nights sleep. The free mini bar was also much appreciated for the soft drinks.

If I had to mark the hotel alone it would’ve been 5 out of 5 but sadly we had the misfortune of making the mistake of having a drink in the bar. This is what soured the whole stay for me.

We sat down in the bar area & I had a look at the drinks menu. Yes they were overpriced already but I chose to have a large Pinot Grigio £10. The hubby a pint of Morretti £5.95. My husband went to the bar & got the drinks & then brought them back himself to our table. My Barclays App told me we’d just paid £17.55. My husband at the time didn’t question it but I went straight back to the bar & questioned why we’d been overcharged. Cue a very stubborn bar maid having a face off with me saying my husband had accepted (unknowingly) a 10% service charge for getting 2 drinks from the bar!!! He’d gone to the bar HIMSELF and delivered them to our table HIMSELF!! Where’s the service charge in that??? I said to her in all of the times we’ve stayed in hotels I’d NEVER known a service charge for getting a drink in a bar?? I challenged this charge & then she was fishing around in the bin trying to find my receipt. She wouldn’t back down on this & didn’t offer to refund me at any time. I went back to drink my now £11 glass of wine (£1 for pouring it for me)…. It stuck in my throat. When you can see Wetherspoons literally 10 steps away DON’T BOTHER drinking in this hotel bar.

I did mention this at check out & as the hotel & restaurant are supposedly separate but in the same building they can’t do anything. They did offer to sort a refund but I didn’t have my receipt as the bar maid couldn’t find my receipt in her bin the night before……

Nowhere on the drinks menu did it mention a service charge!!

I would stay at the hotel again but will not ever frequent Gino Decampo’s bar or restaurant ever again.