We arrived at the hotel around 1:30pm & were lucky to bag a car parking space. £15 charge for 24 hours, know £12 at the multi storey further down the road but prefer not to have the 5 minute walk. We were then also lucky that our room was ready. We’d booked a river view & when we walked into the room were not disappointed. You can tell it’s a fairly new hotel & everything was quite modern. We stayed on the 3rd floor & my heart sank a bit as we the room directly opposite the lift. However I never heard any noise from the lift overnight so was not a problem in the end. The bed & pillows was so comfy & had a great nights sleep. The free mini bar was also much appreciated for the soft drinks. If I had to mark the hotel alone it would’ve been 5 out of 5 but sadly we had the misfortune of making the mistake of having a drink in the bar. This is what soured the whole stay for me. We sat down in the bar area & I had a look at the drinks menu. Yes they were overpriced already but I chose to have a large Pinot Grigio £10. The hubby a pint of Morretti £5.95. My husband went to the bar & got the drinks & then brought them back himself to our table. My...We arrived at the hotel around 1:30pm & were lucky to bag a car parking space. £15 charge for 24 hours, know £12 at the multi storey further down the road but prefer not to have the 5 minute walk.

We were then also lucky that our room was ready. We’d booked a river view & when we walked into the room were not disappointed. You can tell it’s a fairly new hotel & everything was quite modern. We stayed on the 3rd floor & my heart sank a bit as we the room directly opposite the lift. However I never heard any noise from the lift overnight so was not a problem in the end.

The bed & pillows was so comfy & had a great nights sleep. The free mini bar was also much appreciated for the soft drinks.

If I had to mark the hotel alone it would’ve been 5 out of 5 but sadly we had the misfortune of making the mistake of having a drink in the bar. This is what soured the whole stay for me.

We sat down in the bar area & I had a look at the drinks menu. Yes they were overpriced already but I chose to have a large Pinot Grigio £10. The hubby a pint of Morretti £5.95. My husband went to the bar & got the drinks & then brought them back himself to our table. My Barclays App told me we’d just paid £17.55. My husband at the time didn’t question it but I went straight back to the bar & questioned why we’d been overcharged. Cue a very stubborn bar maid having a face off with me saying my husband had accepted (unknowingly) a 10% service charge for getting 2 drinks from the bar!!! He’d gone to the bar HIMSELF and delivered them to our table HIMSELF!! Where’s the service charge in that??? I said to her in all of the times we’ve stayed in hotels I’d NEVER known a service charge for getting a drink in a bar?? I challenged this charge & then she was fishing around in the bin trying to find my receipt. She wouldn’t back down on this & didn’t offer to refund me at any time. I went back to drink my now £11 glass of wine (£1 for pouring it for me)…. It stuck in my throat. When you can see Wetherspoons literally 10 steps away DON’T BOTHER drinking in this hotel bar.

I did mention this at check out & as the hotel & restaurant are supposedly separate but in the same building they can’t do anything. They did offer to sort a refund but I didn’t have my receipt as the bar maid couldn’t find my receipt in her bin the night before……

Nowhere on the drinks menu did it mention a service charge!!

I would stay at the hotel again but will not ever frequent Gino Decampo’s bar or restaurant ever again.More