we booked a table for 9 people to celebrate 2 family birthdays, I booked a good few weeks in advance. We chose this restaurant as we thought it would cater to all tastes and they had a children's menu for my niece and nephew
we arrived and the restaurant was absolutely packed, I would like to say we were greeted nicely but we weren't. eventually someone came to us and told us to wait outside as the table wasn't ready. we waited outside for a while and went back in, we weren't shown to the table just told where to sit.
at this point we realised the place was extremely hot with no air con and no open windows!! we were all sat fanning yourselves all night, it was so hot.
we waited for someone to take drinks orders, eventually after about 20 minutes someone came, the waiter took 3 drinks orders then walked off without coming back to take the rest of the drinks order. we waited a bit longer then had to shout someone over to get the rest of the drinks ordered. the drinks took ages to arrive and we had to repeatedly ask for them to bring water and the rest of the drinks.
We asked about the children's menu to be told (rudely) there wasnt one and they just had to pick off the main menu. we didn't order any starters as quite frankly we were so hungry having waited an hour for all of the drinks to arrive we just wanted to eat!!
we all ordered different mains which arrived fairly quickly. all the food was nice, everyone enjoyed the food. my pasta dish didn't blow we away it was ok, just average but a large portion. my nephew did really enjoy his pizza which was shaped like a pig!!
I have to say I have never encountered such rude and off hand staff. they didn't engage with us, no smiles, no checking if we were ok or if the food was ok. any effort to engage with them was met with blank faces. the only point they spoke to us was at the end of the evening which was to little to late!!
We all enjoyed the food and had a nice evening as a family, but I would not return simply because of the service or complete lack of in this respect, which is a shame and I have since heard that the place is known for the rude staff which I wish I'd known before I booked.