We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lovely ambience and friendly staff”
Review of Gigi's Cucina

Gigi's Cucina
Ranked #290 of 1,827 Restaurants in Sheffield
Price range: HK$70 - HK$339
Cuisines: Italian
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 25 August 2018

A lovely warm, family-run restaurant with candle-lit romantic ambience and extremely bubbly, friendly and helpful Italian staff. The waiter recommended the seafood tagliatelle - did not disappoint! We even received a complimentary shot of limoncello at the end. Everything was perfect from the setting, to food to the service and we had a wonderful evening because of it. Would 100% recommend and visit again!

Date of visit: August 2018
    • Value
    • Service
1  Thank ArjunKingSingh4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (394)
Traveller rating
Traveller type
Time of year
Language

102 - 106 of 394 reviews

Reviewed 25 August 2018 via mobile

I have eaten at GiGi'S several times, have always been greeted on entrance.
I find the staff very pleasant and have always enjoyed my meal. On reading some of the reviews why you would want the staff to engage with you every 5 mins, i don't understand. GiGi'S is a favourite of ours, because of the food, staff & the ambiance.

Date of visit: August 2018
1  Thank _elizabeth_allen66
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 August 2018

we booked a table for 9 people to celebrate 2 family birthdays, I booked a good few weeks in advance. We chose this restaurant as we thought it would cater to all tastes and they had a children's menu for my niece and nephew

we arrived and the restaurant was absolutely packed, I would like to say we were greeted nicely but we weren't. eventually someone came to us and told us to wait outside as the table wasn't ready. we waited outside for a while and went back in, we weren't shown to the table just told where to sit.

at this point we realised the place was extremely hot with no air con and no open windows!! we were all sat fanning yourselves all night, it was so hot.

we waited for someone to take drinks orders, eventually after about 20 minutes someone came, the waiter took 3 drinks orders then walked off without coming back to take the rest of the drinks order. we waited a bit longer then had to shout someone over to get the rest of the drinks ordered. the drinks took ages to arrive and we had to repeatedly ask for them to bring water and the rest of the drinks.

We asked about the children's menu to be told (rudely) there wasnt one and they just had to pick off the main menu. we didn't order any starters as quite frankly we were so hungry having waited an hour for all of the drinks to arrive we just wanted to eat!!

we all ordered different mains which arrived fairly quickly. all the food was nice, everyone enjoyed the food. my pasta dish didn't blow we away it was ok, just average but a large portion. my nephew did really enjoy his pizza which was shaped like a pig!!

I have to say I have never encountered such rude and off hand staff. they didn't engage with us, no smiles, no checking if we were ok or if the food was ok. any effort to engage with them was met with blank faces. the only point they spoke to us was at the end of the evening which was to little to late!!

We all enjoyed the food and had a nice evening as a family, but I would not return simply because of the service or complete lack of in this respect, which is a shame and I have since heard that the place is known for the rude staff which I wish I'd known before I booked.

Date of visit: June 2018
    • Value
    • Service
    • Food
4  Thank sheffreviewer1234
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GigisCucina2014, Owner at Gigi's Cucina, responded to this reviewResponded 1 November 2018

Dear Emma,

We sincerely apologise if you felt that the staff were not very friendly. Unfortunately during busy spells the service does become challenging and we were short staffed on the evening of your visit. We are pleased you enjoyed your meals though and we would be delighted if you would give us another opportunity to demonstrate the service we are known for. I can assure you that we are not known for rude staff. We have a lot of regular customers and many excellent reviews which clearly show that the staff do their utmost to deliver a great service.

Gigi's Cucina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2018

Having gone to Gigi's with high hopes, our son having had a good experience previously, we were left disappointed and underwhelmed. It was a Saturday night, and they were busy, but appeared to have sufficient staff to cope. However, the service was very poor - long wait to place our order and 30mins between courses. Staff were inattentive and we had to keep calling them over to get drinks etc - there was no spontaneous, pro-active service or communication with us. At one point a waitress removed a water carafe; I assumed she had taken it refill but she and it never reappeared. Again, we had to get someone's attention to ask for more water. A requested glass of wine never appeared. In the end, we got fed up with all the waiting and trying to get some service and cut the evening short, skipping dessert and coffee.
The food was not that great, and on a warm evening, the restaurant itself was stiflingly hot and uncomfortable. Yet another distinctly average dining experience in Sheffield. We will not be rushing back.

Date of visit: August 2018
3  Thank Trevor O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GigisCucina2014, Owner at Gigi's Cucina, responded to this reviewResponded 1 November 2018

Dear Trevor,

We are terribly sorry that you didn't enjoy your visit with us. As you noted it was a busy Saturday night and I can confirm that we were short-staffed on the evening in question but I can assure you that the staff were doing their utmost to serve every table as efficiently as possible. Unfortunately occasionally mistakes do happen and I can only apologise for any issues with the service. We would encourage you to give us another try so that you can experience the service we pride ourselves in offering.

Gigi's Cucina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2018

We visited Gigi’s with friends on Saturday 11th August to celebrate my husband’s 60th birthday. We had a wonderful evening, the atmosphere in the restaurant was electric. The Gavi de Gavi was absolutely delightful and chilled to perfection. We all ate different starters and main courses, each one was perfectly cooked to our requirements, a real treat. Thank you for making our celebration so special.

Date of visit: August 2018
Thank bigdog99bc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Travellers who viewed Gigi's Cucina also viewed

Sheffield, South Yorkshire
 
Sheffield, South Yorkshire
 

Been to Gigi's Cucina? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
© 2024 Tripadvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in Hong Kong. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.