The hotel was lovely and the location perfect. The room appeared to be very clean. The staff, while friendly, may have benefitted from some training though. We booked a suite and requested the drinks package be added. when we arrived the room did not have working air-conditioning and there was no drinks package. they quickly changed the room but we are still waiting for the extras we wanted. We went for breakfast, we were shown to our table. The waitress brought out toast and asked if we wanted butter, we said yes please and she looked around and reached over the the next table which still had food on it from the previous customers, picked up 3 packets of butter and dropped them on our table. Both our breakfasts included juice which we did not receive, and it included yogurt, however we were not given a choice of flavour, neither of us liked the toffee flavoured tub we were given. The milk for the coffee was in jugs left on the table and was warm. The meal itself was quite nice, and a few of the staff went out of their way to be helpful, but the lack of hygiene especially during the pandemic was disappointing.