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Traveller rating
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All reviews mezzanine suite bars and restaurants city centre car park lovely hotel breakfast room q park location is excellent reception staff hotel bar tram stop saturday night comfy bed stayed here for one night graduation concert university
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Reviewed 14 August 2021

The Leopold is right in the centre of Sheffield. It was easy to find and there is a loading bay outside so we were able to load luggage in and out of the car with no problems. Our room was small but perfectly acceptable. There was a large separate closet which would have been great had we been staying more than one night.

The style of the hotel is a little dated but clean and not shabby. Our room overlooked Leopold Sq but on a Monday night we did not experience any disturbance. The bed was comfortable and we slept well.

One point to mention, not exclusive to the Leopold, was the water pressure from the tap causing water to shoot over the side of the basin in the bathroom and wet the user as well as the floor. I suppose we would have got used to it had we been there longer and we found it quite amusing.

The reception staff were friendly and efficient and the arrangement with the parking worked perfectly.

We would definitely stay again should we be returning to Sheffield.

Date of stay: August 2021
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Pinkie2002
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matthew Whittaker, Guest Services / Front Office at Leopold Hotel Sheffield, responded to this reviewResponded 18 August 2021

Dear Pinkie2002
Many thanks for taking the time to review your stay with us here at the Leopold Hotel and we really appreciate the great feedback.

We were delighted that you enjoyed the hotel and its location and overall you had a pleasant experience with us. We will ensure that we check the water issue that you have raised.

Great that you will stay with us again when you next visit Sheffield and we look forward to welcoming you back to the Leopold Hotel.

Kind regards
Matthew Whittaker
Resident Manager

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Reviewed 25 July 2021 via mobile

Great location and the staff we dealt with were friendly. However, our room was close to the square with loud music and drunk people shouting untill 4am. We were out that night having a few drinks as well but it was ridiculous for a "4 star" hotel to offer these rooms in a luxury hotel, as they call it. The air con was also broken and since they had an old fan in the room we are pretty sure they knew this. We got no sleep on our first night. We asked to move room the next morning, which they did and our second room had air con and was much quieter. I couldn't recommend it, the staff are definitely aware of the issues as you can see in other recent reviews there is a consistent issue with some rooms regarding nosie and no air con yet they still put people in them!

Date of stay: July 2021
Trip type: Travelled as a couple
1  Thank Liam186338
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matthew Whittaker, Guest Services / Front Office at Leopold Hotel Sheffield, responded to this reviewResponded 26 July 2021

Dear Liam186338
Thank you for taking the time to review your stay and we appreciate all feedback. We are somewhat restricted in what we can do with regard to the external noise issues that you experienced as the hotel is part of Leopold Square located in the Heart of the City Centre. We are currently undergoing works on the air conditioning system and I am pleased that we were able to offer an alternative room for the remainder of your stay. Its a shame that you wouldn't recommend us but we do hope you will re-consider and hope that we can welcome you back in the future. Kind regards Matthew Resident Manager

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Reviewed 15 July 2021

The location is great - right in the centre with close access to the trams and all city centre amenities. There are plenty of restaurants right on your doorstop. The room was well appointed and comfortable, and the bathroom clean and tidy. The building is lovely and the interior reflects its heritage well. Costs less than we were expecting to pay for something of his hotel's style and quality.

Date of stay: June 2021
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank The_Gilberts_SAUK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matthew Whittaker, Guest Services / Front Office at Leopold Hotel Sheffield, responded to this reviewResponded 16 July 2021

Dear The _Gilberts_SAUK

Thank you for taking the time to review your stay with us here at the Leopold Hotel and we really appreciate the great feedback. Its great to hear that you enjoyed the location and you enjoyed the hotel and you room. We do hope that should your plans bring you back to Sheffield then we can look forward to welcoming you back. Kind regards Matthew Resident Manager

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Reviewed 9 July 2021

The hotel was lovely and the location perfect. The room appeared to be very clean. The staff, while friendly, may have benefitted from some training though. We booked a suite and requested the drinks package be added. when we arrived the room did not have working air-conditioning and there was no drinks package. they quickly changed the room but we are still waiting for the extras we wanted. We went for breakfast, we were shown to our table. The waitress brought out toast and asked if we wanted butter, we said yes please and she looked around and reached over the the next table which still had food on it from the previous customers, picked up 3 packets of butter and dropped them on our table. Both our breakfasts included juice which we did not receive, and it included yogurt, however we were not given a choice of flavour, neither of us liked the toffee flavoured tub we were given. The milk for the coffee was in jugs left on the table and was warm. The meal itself was quite nice, and a few of the staff went out of their way to be helpful, but the lack of hygiene especially during the pandemic was disappointing.

Date of stay: July 2021
    • Location
    • Rooms
    • Service
Thank DN-andGK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matthew Whittaker, Guest Services / Front Office at Leopold Hotel Sheffield, responded to this reviewResponded 12 July 2021

Dear DN-andGK

Thank you for taking the time to review your stay and we appreciate all feedback. I was of course disappointed to read of the service levels you received at breakfast and I have spoken with the team and they would like to be associated with these apologies. We do have some new team members and it is evident that further training is required in some areas and I am sorry that this affected your experience with us.

Its great that you enjoyed the hotel and its location and you found it to be clean which is something the team do work hard to achieve.

We do hope that this will not deter you from staying with us again here at the Leopold Hotel.

Kind regards
Matthew - Resident Manager

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Reviewed 8 July 2021

This is the 5th time we have stayed here and as with the last 4 the service was very good.
the breakfast was very nice as usual and the staff are always friendly and helpful.
We stayed in one of the mezzanine suites ,as these offer just a bit more room than the standard rooms.
The parking is away from the hotel and when we checked out it was pouring with rain,so even just walking to the car park we got soaked.
The room lacked a few touches ,such as bathroom consumables that were present the last few times we stayed ,but overall the hotel is great and would always recommend if visiting Sheffield

Date of stay: July 2021
    • Value
    • Rooms
    • Service
Thank Paul A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matthew Whittaker, Guest Services / Front Office at Leopold Hotel Sheffield, responded to this reviewResponded 12 July 2021

Dear Paul A, thank you for taking the time to review your stay and even better to hear how many times you have stayed with us here at the Leopold Hotel. It great that you have enjoyed so many stays with us and we appreciate the feedback. We have replaced the bathroom conusmables with a dispenser option as these are more environmentally friendly that disposing of several of the individual bottles that we used to provide. I am sorry to hear that you got caught in the rain returning to your car the car park we use is the closest to the hotel. We really appreciate your recommendation and hope to welcome you back again very soon. Kind regards Matthew Resident Manager

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