Before I start, just want to point out I'm not one for leaving poor reviews for the sake of it, but seeing as 3 emails sent to the hotel have all been ignored.
We chose this hotel as we were getting married at the registry office around the corner, and booked to have a meal there after with a total of 13 guests.
From start to finish the communication regarding the meal was poor. We lost count how many times the meal was for a wedding. We asked months in advance if we needed to pre-book and was told no, then 2 days before we were asked what menu we were having and asked for a pre-order, so lots of extra running around getting our guests choices in when we could have had it done well in advance if they had communicated properly with us. Then when it came to the meal we didn't have anyone to greet us and pour welcome drinks as arranged and we had to do it ourselves ( on it's own, not a major complaint but just another issue added to a list of others). This is supposedly a 4 star hotel and there wasn't any napkins and the dessert menu was a photocopy on piece of paper.
The hotel lift wasn't working so we had to use the service lift which is fair enough, what we didn't expect was to be tutted at by a housekeeper when we went to get out of the lift on our arrival.
The room ( a privilege wellness room) had cobwebs and mould in the shower, no pillowcases on the spare pillows, one glass, one teabag and no soft drinks package as advertised (we were later given a whole 2 bottles of J20 for a 2 nights stay).
At breakfast we saw a cork on the floor obviously from the night before so another incidence of poor cleanliness as it was obvious the area hadn't been cleaned properly.
The major concern was when my 6 yr old grandson unfortunately vomited in the hotel bar. We reported this straight away. After over half an hour, nothing had been done to clear it up. We offered to clean it up ourselves but they didn't have any equipment. The young bar tender Tom, (who was great) had to get a piece of cardboard and the ice bucket to start clearing up. We were told that that there wasn't any housekeepers available. They even sent someone with a Henry hoover to clear it up, it didn't take her long to realise this clearly wouldn't work. After a long time (over an hour), a bio hazard bag finally came out. Tom the bartender only had gloves to protect himself and no plastic apron, and had to carry on working behind the bar in the clothes he had cleaned vomit in. The bar manager was surly and rude through it all and showed no concerns for the other residents in the bar. This must have been very unpleasant for them sat there looking at the mess for a very long time.
This palava was against all health and safety guidelines and very worrying. If the cause of the illness had of been of a bacterial or viral reason, then the rest of the guests in the hotel bar area could have been infected.
To compound this, we have been in touch with both the general and food beverage managers of the hotel by email, all of which have been ignored, hence the review and escalating further up the Accor chain. I just want to add that I did compliment our food when it arrived, the service from our waitress and of course Tom the bartender who was a star in the horrible position he was put in.