Went today (Saturday 23rd June) as a delayed Father's day treat.
Party of 6 plus a 30 mth old toddler and 6 mth old baby for lunch (12:30).
Seated in a private area around a large table which was great as we wouldn't get in the way of other diners with the two youngsters.
Restaurant was reasonably busy when we arrived but tended to thin out as time passed.
Service, which is usually very good, was quite slow. We waited quite a while for orders to be taken, quite a while for starters to be served and a long time thereafter for the mains to arrive - so long in fact that I went to enquire as to where the food was an hour and ten minutes after arriving (and around twenty minutes after we had finished our starters) as there was no sign of them.
Two of the starters - the cheesy garlic mushrooms - were lukewarm and the order of scallops tasted burnt (the scallops themselves weren't burnt but had picked up the flavour from somewhere).
When the mains arrived, the two sirloin steaks (which are usually cooked to perfection) were overdone - we had ordered them rare and they arrived medium. My steak as well as being overcooked was also slightly tough (again something not experienced before) and my fries were also overcooked.
When the mains arrived a member of staff apologised for the delay in the mains although no reason was given.
We decided not to have a dessert on this occasion.
We were asked by a member of the wait staff about our food during a check-back and we told him that both of our steaks were overdone. He apologised for them but that was as far as things went.
We were not approached by any other member of staff after this and we didn't ask to speak to anyone else.
Given that we visit M&C reasonably often - something like 8-10 times since they re-opened as M&C just over a year ago - this was by far and away our most disappointing experience thus far. I just hope that this isn't the start of a trend as it has been consistently good up to now - hence the 'average' rating of 3/5.
A total of two and a half hours for a starter and a main is rather a long time in any event but even more so trying to keep a 30-month youngster old entertained (thank goodness for YouTube and Peppa Pig).
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