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Reviewed 16 September 2021

I stayed for two nights for an exam taking place in the hotel. I was in an accessible room on the first floor with a lovely large wet room. My only two criticisms are that the automatic door opener button in my room did not work and that the wheel to the room over carpet being so far from the lift was hard work - poor positioning for a disabled room, I did have two occasions (one luggage cart and one housekeeping trolley) being left in the corridor with enough space for someone on foot to pass, but in my wheelchair it was impossible to reach my room without assistance.
The room was clean, it was close to the city centre and the staff were helpful.

Room tip: Accessible room 130 has a large wet room in it
Date of stay: September 2021
    • Rooms
    • Cleanliness
    • Service
Thank sophiak1997
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer Experience, Other at Leonardo Hotel Sheffield - Formerly Jurys Inn, responded to this reviewResponded 16 September 2021

Dear Sophiak1997,

Thank you for taking the time to review your stay, we are glad to hear that you found the location to be great, the staff to be helpful, and your room to be lovely.

I am very sorry to hear that you found positioning to be poor for a disabled room, and I sincerely apologize for the inconvenience it caused to you.

We look forward to welcoming you back to Jurys Inns and Leonardo hotels in the future.

Kind Regards
Jurgen
Customer Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2021

Booked here while visiting friends and family. Great nights sleep, very clean hotel, and also extremely quiet rooms. There was some maintenance going on in the hotel, but it didn't disrupt the stay, or the overall visit.

The hotel bar was very relaxing, with an 'as you'd expect' hotel bar atmosphere.

Date of stay: August 2021
    • Location
    • Sleep Quality
    • Service
Thank Corey H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer Experience, Other at Leonardo Hotel Sheffield - Formerly Jurys Inn, responded to this reviewResponded 9 September 2021

Good Morning Corey,
Thank you for taking the time to review your stay, we are glad to hear that you had a great night’s sleep, the hotel to be very clean and also extremely quiet rooms.
Also, glad to hear that you found the hotel bar to be very relaxing.
We look forward to welcoming you back to Jurys Inns and Leonardo hotels in the future.
Kind Regards
Jurgen
Customer Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2021

Mati behind the bar has been epic, despite the wafts of freshly cooked food I ate out. The prices and food selection were overpriced and limited.

Staff were masked at all times, hygiene is on point.

That said the service I’ve received from the bar staff namely Mati, Anna, Jayne and Simon. They made time to engage, chat and welcome me.

For now food wise I’d peruse the neighbourhood I had an epic meal just down the road far cheaper.

On the most a fantastic team but a bit of a delayed and frosty reception.

Date of stay: September 2021
Trip type: Travelled on business
Thank James L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer Experience, Other at Leonardo Hotel Sheffield - Formerly Jurys Inn, responded to this reviewResponded 7 September 2021

Good Afternoon jamesIO2175KT,

Thank you very much for taking the time to review, we are happy to hear that you loved our staff and their service, especially Mati, Anna, Jayne and Simon.

It is always nice to receive positive feedback on our staff and we will make sure to pass your kind words to them!

We look forward to welcoming you back to Jurys Inn and Leonardo Hotels in the near future.

Kind Regards
Melisa
Customer Experience Team

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Reviewed 7 September 2021 via mobile

Stayed at the hotel for one night and it was perfect for a short city break. The location is fantastic! It’s walking distance to some nice restaurants and the main shopping district.

The hotel staff, particularly the manager Simon, were very accommodating to our needs as we were travelling with three young kids.

Room tip: There is a loading bay behind the hotel you can use for drop off.
Date of stay: September 2021
Trip type: Travelled with family
Thank ShaheedFazal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer Experience, Other at Leonardo Hotel Sheffield - Formerly Jurys Inn, responded to this reviewResponded 7 September 2021

Good Afternoon ShaheedFazal,

Thank you very much for taking the time to review, we are pleased to read that you found our hotel’s location close to restaurants, the main shopping district and other amenities to be fantastic!

I am delighted to know that our staff were very accommodating and helpful to you and your lovely children, especially the manager Simon!

We look forward to welcoming you back to Jurys Inn and Leonardo Hotels in the near future.

Kind Regards
Melisa
Customer Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2021 via mobile

First and probably last time staying here. Chose it because of cheap rate compared with other surrounding hotels, but as soon as I arrived I was regretting my choice. A grimace from the staff greeted me as I arrived at the reception, saying I was too early at 2.30pm... They then couldn't find my booking, as apparently they have a problem with Agoda bookings not appearing on their system. I have booked hotels all over the world using Agoda for the past 10 years without such issues... I had to forward them a copy of the confirmation from agoda by email before I was allowed to check in...
Then I was informed there is no breakfast buffet, instead a box will be delivered to room in the morning and a bacon bap would be available from reception, but only before 9am....!
Once up in room it was OK, a good size, if a bit bland. Mould in shower tray corners though. Lots of road noise too. Wish I'd stayed elsewhere...

Date of stay: September 2021
Trip type: Travelled solo
Thank stevewolfcub
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anna Stupienko, Owner at Leonardo Hotel Sheffield - Formerly Jurys Inn, responded to this reviewResponded 5 September 2021

Dear Guest ,

I would like to take this opportunity to thank you for choosing to stay at Jurys Inn Sheffield and also for your comments regarding your stay with us.
Kind Regards,
Anna

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