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“Appalling service ”

Ponti's Italian Kitchen - Fox Valley
Ranked #53 of 1,543 Restaurants in Sheffield
Price range: US$7 - US$42
Description: ITALIAN CASUAL DINING TODAY Pino's son Stefano heralded the next generation of the family to run the business, at a time when the culinary landscape was changing. People craved quality food, but were moving away from stuffy, suit-and-tie dining, preferring the informality of chic cafés and welcoming restaurants. This allowed Stefano to blend his culinary heritage with an authentic Italian casual dining experience. A refreshed name emerged, Ponti's Italian Kitchen, and the flagship location in London's Oxford Circus saw an all-embracing new interior and décor. The dishes served today are synonymous with Emilia-Romagna, using many of the DOP & DOC ingredients that the region is renowned for the world over. Visit Ponti's today and you will have an experience that takes some lovely elements from the area that Pino left in 1957. We can't promise everything that a visit to Emilia-Romagna would provide, but we can offer dishes that you will adore, an ambience that is warm and friendly an
Restaurant details
Description: ITALIAN CASUAL DINING TODAY Pino's son Stefano heralded the next generation of the family to run the business, at a time when the culinary landscape was changing. People craved quality food, but were moving away from stuffy, suit-and-tie dining, preferring the informality of chic cafés and welcoming restaurants. This allowed Stefano to blend his culinary heritage with an authentic Italian casual dining experience. A refreshed name emerged, Ponti's Italian Kitchen, and the flagship location in London's Oxford Circus saw an all-embracing new interior and décor. The dishes served today are synonymous with Emilia-Romagna, using many of the DOP & DOC ingredients that the region is renowned for the world over. Visit Ponti's today and you will have an experience that takes some lovely elements from the area that Pino left in 1957. We can't promise everything that a visit to Emilia-Romagna would provide, but we can offer dishes that you will adore, an ambience that is warm and friendly an
Reviewed 3 weeks ago via mobile

So disappointed after tonight’s visit. I’ve been telling my partner for months how great this place was, only to receive the worst service on our first visit together. When we arrived we were greeted by a guy who was clearly the manager. He never even showed us to our table, he just pointed over to a table for us to sit at. We waited ages for someone to take our drinks order. The waitress never even spoke, only to ask our order. We had starters and desserts and not once were we checked back on to see if everything was okay. Even when paying the bill we were never asked if we enjoyed the meal. yet you stick a 10% service charge on the bill for diabolical service. We were literally in and out in just over 30 mins we felt that uncomfortable. We did have another booking for this weekend but have tried several times to cancel and have been ignored

Date of visit: May 2021
Thank lel2110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arg, Owner at Ponti's Italian Kitchen - Fox Valley, responded to this reviewResponded 3 weeks ago

Dear lel2110
We are terribly sorry you did not enjoy your experience however upon reviewing the video footage we fail to see any of the issues you have mentioned.
You arrived and were directed to your seat with an open hand not a point.
There was a six minute gap between arriving and placing a drinks order.
Less than 3 minutes later your drinks arrived.
You did have a main course and the waitress did check back on you at which point you mentioned that everything was fine.
You then emailed to cancel your booking for Saturday at 11:30pm on Wednesday night and were responded to on Thursday when the manager came on duty.
We are perplexed by your claims which have been directly contradicted by video footage.

Kind regards,
The Ponti's Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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15 - 19 of 916 reviews

Reviewed 4 weeks ago via mobile

I attend this venue regularly for drinks and occasionally food.
On Saturday I chanced a table for drinks with my son and a friend, and was (quite acceptingly) told that there were no tables available and all were reserved for dining guests. I then took a seat at Zorro Lounge across from the entrance of Ponti’s to have drinks there instead.
Within clear sight from my table I observed my local MP and her family do the same, to be spoken to politely by the girl on the door and then turn away to leave as I had.
As my local MP was walking away, a smartly dressed male member of staff who I can only identify as a managerial type called my local MP back, have a brief conversation for her and her family to be led to a table.
She left after approximately half an hour which suggests she had also attended for drinks. It was quite clear that she was provided preferential treatment and special consideration was given to her above other customers.
I find this pretty appalling to be honest. I’ve given money to this restaurant in the past on many occasions and if this kind of elitist behaviour is taken as standard then I’ll be sticking to other friendly local businesses who aren’t attempting to stay in favour of the local politics.

Date of visit: May 2021
1  Thank RacheeVee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arg, Owner at Ponti's Italian Kitchen - Fox Valley, responded to this reviewResponded 4 weeks ago

Dear RacheeVee,

We are terribly sorry you interpreted your experience this way. Our duty manager was simply inviting a personal friend back. We can assure you that had you been seen by the management team you would also have been invited in for drinks.

We have upated our policy for our front of house staff as a result of your review.

Kind regards,

The Ponti's Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Ponti's staff was really lovely tomorrow and our Meal was great we was served by Sandra o and the service was fantastic we will be coming back very soon thanks we really enjoyed it today

Date of visit: May 2021
Thank C8615ONclairep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2021

Beautiful meal in a lovely restaurant the wine and draft beer were excellent too - will definitely go back. Freshly prepared food at a reasonable price and attentive service.

Date of visit: May 2021
    • Value
    • Service
    • Food
Thank Amanda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 May 2021

We came for lunch and Evo our waiter was just fabulous! He was very accommodating and was just all round fabulous! The food was great and the atmosphere, will be retuning again very soon!

Date of visit: May 2021
Thank charliewL2990ZM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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