Firstly the exhibits are first class and a superb representation of railway history in the UK.
However, the location and environment they are displayed in is gloomy, tired and has seen better days. I'm a lifelong rail enthusiast and it was so sad to see such a depressing environment to showcase Britain's rail history.
I've visited the museum a number of times in my lifetime, the last being about 10 years ago. It always seemed an awe inspiring visit, but not this time. I visited May 2018 with my family and this time we couldn't see past the really dark interior with poor electric lighting and little natural light and almost no interaction or education. I appreciate it is in an old North Eastern Railway roundhouse, but some cleaning and modern lighting would help us see the exhibits better. There is also very little information about each exhibit. I think the fact that it is free is probably its downfall as they have little money to make the museum fit for the 21st Century. If you want to see a railway museum that does it all so much better then visit Steam in Swindon. Also, although not trains, the Tank Museum in Dorset is an example of a modern museum that inspires and educates far better than the NRM, while introducing more interaction for the visitor. I doubt I'd return to the NRM while it is in its current state. If you're in York for other reasons it's worth a quick look but I wouldn't recommend a visit just for this.
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