We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Nearby Hotels
Reviews (7,866)
Filter reviews
7,866 results
Traveller rating
5,719
1,649
329
110
59
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
5,719
1,649
329
110
59
Show reviews that mention
All reviews westminster abbey caxton grill james park beautiful hotel big ben james tube station afternoon tea st james london eye family room perfect location concierge staff junior suite quiet street london hotel rooms are small yogurt
Selected filters
Filter
Updating list...
853 - 858 of 7,866 reviews
Reviewed 13 January 2022

This is my first time at the St. Ermin’s Hotel and I have really enjoyed my short stay. Great location tucked away near St Jame’s Tube Station. This helps give you a sense that you have escaped the bustling city. You enter the hotel up a lovely private road that adds to this sense of seclusion. You can tell that they have invested in upgrading the hotel at everything looks fresh and clean. I liked the wooded room cards instead of plastic. Staff have been very friendly and attentive both on checking in (Katia) and various people in the Caxton Bar. I had a great night sleep undisturbed by traffic noise outside; if there was any as I did not hear it! I hope I get the chance to visit again on my next trip and that it is for more than one night.

Date of stay: January 2022
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
1  Thank GJG73
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Douglas McHugh, Owner at St. Ermin's Hotel, Autograph Collection, responded to this reviewResponded 17 January 2022

Hi there!
I think it is just wonderful that we managed to impress you so much, there is nothing more I like to read as it means we have done our job well.
We are so pleased that our team were attentive and friendly especially Katia. She will be glad to read your review.
We can't wait for you to return, so see you again soon!

Douglas
Douglas McHugh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2022

We stayed for a couple of nights on the 25/26 December. We found the staff amazing, from the concierge, reception and restaurant. We are platinum members so got upgraded to a junior suite on arrival. Beautiful cosy rooms. It was the first time we stayed at a boutique hotel. The food and beverage director made sure our preferences for vegetarian were taken care of and was given an amazing service at breakfast. Thank you all again.

Date of stay: December 2021
    • Value
    • Cleanliness
    • Service
3  Thank Chands007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Douglas McHugh, Owner at St. Ermin's Hotel, Autograph Collection, responded to this reviewResponded 17 January 2022

Hi there!
You've just described us from top to bottom! I think it's just "fabulous" that you enjoyed your time with us so much, from our delicious food and vegetarian options to our most wonderful team who are by far our biggest asset.

It was such a pleasure to look after you, We do hope we'll be seeing you again soon.

Kind Regards
Douglas

Douglas McHugh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2022

We had many Marriotts to choose from in London and I read all the reviews to help make my decision. I finally decided on St. Ermins because people kept talking about how nice everyone was that worked there. It turned out to be the best decision of the entire trip because of the service and caring staff. The concierge team and front desk staff went above and beyond to help make our stay in London great and when we went into crisis mode over corona testing, they rose to the challenge. Believe me, you want be to staying at this hotel when you have to solve a problem during COVID! We definitely be staying at this hotel when we return to London. I enjoyed that the area was more peaceful then the other Marriotts. The team recommended many local and close dining options and we even loved the hotels restaurant! Its an old historical hotel full of charm.

Date of stay: January 2022
    • Location
    • Rooms
    • Service
2  Thank Fravynole
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Douglas McHugh, Owner at St. Ermin's Hotel, Autograph Collection, responded to this reviewResponded 17 January 2022

Boy oh boy, what can I say other than thank you so very much for this recommendation!
We are just delighted with your review and how kind your comments are about all the team. This is exactly the customer service we aim for every day and I'm so pleased to read that you felt so special whilst staying with us.
We always try to make things easier for the guest, especially now in these tough times we are going through.
We really hope you do have the opportunity to visit us again as it would be a pleasure to welcome you back.
Kind Regards
Douglas
Douglas McHugh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2022

I stayed in the hotel for nearly half a month. During this period, I felt the friendly, warm and caring care of every staff member. They paid attention to my needs during my stay and tried their best to solve all the problems for me. In addition, the location of this hotel is very good, it is very convenient to go anywhere, this will definitely be my first choice for the next time I come to London, thanks again.

Date of stay: January 2022
Trip type: Travelled on business
Thank chuqi2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Douglas McHugh, Owner at St. Ermin's Hotel, Autograph Collection, responded to this reviewResponded 17 January 2022

Hi there!
I am delighted you had an amazing stay and that our team looked after you so well. We are very proud of them, especially so much so that you feel at home during your long stay.
I am also glad you managed to walk around and see everything that you needed to. Most things are right on our doorstep
We look forward to welcoming you back soon
Warm Regards
Douglas
Douglas McHugh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2022

Every single person (employee) we encountered was amazing! Friendly, helpful and patient with these first time in London travelers! The hotel was beautiful and centrally located for easy walking or catching the tube!

Date of stay: December 2021
    • Value
    • Sleep Quality
    • Service
Thank Latin33
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Douglas McHugh, Owner at St. Ermin's Hotel, Autograph Collection, responded to this reviewResponded 6 January 2022

Hi there!
Thank you very much for choosing us for your first stay in London.
Sounds like we've ticked all the boxes and I can't really ask for more than that!
Our location really is extra special, St. James Park couldn't be more in the centre of London's historic sights. I'm glad it was so convenient for you.
It will be an absolute pleasure to welcome you back and we will be waiting to greet you.
Warm Regards
Douglas
Douglas McHugh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews