Premier Inn is a chain of hotels, and that is generally the kind of service it renders...somewhat uninspired but nothing really appropriate. The last stay boasted something different. I called to reception due to issues with my TV, and was rather rudely told that maintenance would "get to it when they could." I headed down to the lobby to speak face to face to the person who was so cold, when I bumped into a maintenance worker in the hall. He was an older fellow, rather odd looking, but completely approachable. He came into the room and fixed my TV in less than a minute. AND.... he was easily the most gracious and kind person I've ever encountered of hotel staff. The problem with the TV was user error, and he showed me where I'd gone wrong without making me feel utterly stupid. He said with a smile, "Happens all the time, no worries Mate!" This was the one bright spot of my staying at this hotel. Don't lose this wonderful employee!! His name I believe, is John.More