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All reviewsearls courtclub roomquiet streeton arrivalminute walktube stationpiccadilly linelovely hotelspecial thanksreception staffwould definitely stay here againafternoon teamini barbreakfast was excellentexcellent stayexcellent locationbooked this hotel
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Reviewed 29 June 2018

From the moment we entered the hotel, we received a friendly greeting and great customer service. It was my mother in laws birthday and they really put out all the stops! Balloons, cake, complimentary wine, upgrade and breakfast - the works! Thank you for making our stay so special.

The hotel also went above and beyond when we were in the city centre and unable to return to the hotel to fetch our luggage before our train home; they arranged for a private taxi to bring our luggage to where we were having lunch. They really did offer wonderful customer service.

The room itself was spacious, clean and comfortable, and the hotel is in great location to Olympia, local supermarkets, shops and restaurants.

Special thank you to Geena for arranging the wonderful surprise and Alex and Larry for all of your help at the front desk.

Stayed: June 2018, travelled with family
Review collected in partnership with this hotel
1  Thank MissFranJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arpan G, Front Office Manager at Park Grand London Kensington, responded to this reviewResponded 30 June 2018

Dear MissFranJ,

I am delighted to read your feedback following your stay with us at Park Grand Kensington.

Many thanks for highlighting the friendly service that Geena and Alex provided you with. It is a real pleasure to learn that you and your mother in law had a fantastic birthday celebration with us and the team and I look forward to your next stay.

Kind regards,
Arpan Ghosh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2018

The G’s stand for Great.

1) Great location - the hotel was a 2 minute walk from Earl’s Court tube station. It was so easy to take the tube to and from Heathrow and then every morning as a jump off point to explore the city.

2) Great service - the hotel provided us with a mobile phone with which we were able to call home as well as use the map to orientate ourselves. Gabi- who checked us in, went over the top to make us feel welcomed. The room was excellent, the breakfast every morning was fantastic ( Sean the server was extremely attentive and knew our personal requests within the first two days.) Stan and Ivanko, the doormen were very helpful without being overbearing.

3) Great value. We shopped around for hotels, and while we are reward members at another chain, we opted for the Park Grand on pricing. It was the right choice. Should we visit London again, We see no reason to stay elsewhere. Thumbs up to the Park Grand London Kensington and its staff.

Room Tip: The staff made sure the room was clean every morning. They put together a beautiful welcoming arrangement.
Stayed: June 2018, travelled as a couple
Review collected in partnership with this hotel
1  Thank eliasandgiovanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arpan G, Front Office Manager at Park Grand London Kensington, responded to this reviewResponded 29 June 2018

Dear eliasandgiovanna,

I am delighted to hear that you enjoyed your most recent stay with us at Park Grand Kensignton and thank you for taking the time to share your kind comments.

I am very proud to hear about the impressive levels of service delivered by the team, who went the extra mile to make sure your are spoiled! Your comments mentioning the ideal location are also greatly appreciated and we are delighted that you will choose to stay with us again in the future.

We look forward to welcoming you back again very soon.

Kind regards,
Arpan Ghosh

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Reviewed 28 June 2018 via mobile

Our family stayed at the Park Grand for three nights and loved it. It’s a great location, close to an underground station and a few nice restaurants. We felt very safe to walk around the area. The staff were pleasant and helpful. I would definitely stay there again.

Stayed: June 2018, travelled with family
1  Thank Millie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arpan G, Front Office Manager at Park Grand London Kensington, responded to this reviewResponded 28 June 2018

Dear Millie S,

Thank you for sharing your kind words and wonderful review on your recent Park Grand Kensignton experience.

It is a pleasure to read your kind words on our welcoming and attentive team and your lovely commendation about our well connected location

We wait to have the pleasure of welcoming you back again on your next visit to London.

Kind regards,
Arpan Ghosh

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Reviewed 28 June 2018 via mobile

Stayed here for my partner's birthday and I couldn't have asked for more. The room was clean and comfortable. Location was great, 5 minutes away from the tube station. However what made my stay amazing was the staff. Everyone that we came across was so helpful. I would like to thank each and every team member, in particular Alex at the front desk and Larry at concierge for their excellent service. They went above and beyond to ensure our stay was special and we were happy. Can't wait to return.

Stayed: June 2018, travelled as a couple
1  Thank DS2587
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arpan G, Front Office Manager at Park Grand London Kensington, responded to this reviewResponded 28 June 2018

Wow! Thank you, DS2587 for your amazing words of the Park Grand Kensington.

It is a great pleasure to read your kind words about the team and the amenities in the room. It makes me very proud of the team to read that the celebratory stay was 'a one to remember'. We really do try to create that "home away from home" feeling and I am glad that Alex and Larry has delivered!

We look forward to your return during your next stay in London.

Best regards,
Arpan Ghosh

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Reviewed 28 June 2018 via mobile

A great hotel. We were here two years ago and came back this June. I would recommend it for everyone. Polite staff. Clean rooms. Very close to Earls Court station. A lot of nice restaurants and cafes nearby. We will come again.

Stayed: June 2018, travelled with family
1  Thank anastasia1310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arpan G, Front Office Manager at Park Grand London Kensington, responded to this reviewResponded 28 June 2018

Hello anastasia1310 and thank you very much for the lovely review!

The team will be positively delighted to know that you had an enjoyable, pampered stay with us. I am pleased that you found your bedroom to your liking and took advantage of our location.

We very much look forward to welcoming you back at Park Grand Kensington for another great stay!

Kind regards,
Arpan Ghosh

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