Tired decor. Wallpaper missing, toilet leaking, tiny room, large a/c unit and a huge gap at the bottom of the room door all gave a poor impression.
I was expecting a 4 star hotel and a 4 poster bed in our deluxe double room, instead we had 2 single beds pushed together which took up most of the room space.
The reception staff were good and very helpful. The breakfast staff were indifferent bordering on rude. Breakfast was OK but not the best. All in all, although it served its purpose, the hotel was not what I was expecting and certainly does not deserve to call itself a 4 star hotel.
- Official Description (provided by the hotel):
- Imagine an English country home magically whisked to the most exclusive London borough, and you have The Gainsborough. Named after the celebrated artist, The Gainsborough combines the attractive style of bygone days with an easy informality. To stay here is to enjoy London of fashionable South Kensington, Harrods, the restaurants and antique markets, pubs and delightful backwaters of Chelsea and Knightsbridge. You are at the heart of the capital's culture too with great museums - Science, Natural History, the Victoria & Albert - nearby; and for music lovers, the glorious Royal Albert Hall is just minutes away. The well-stocked lounge bar is the spot for a leisurely drink or a snack from the light menu. With 24-hour room service, butlers on immediate call and a reception ever ready to meet your needs, nothing is too much for our attentive staff. ... more less
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- Also Known As:
- Gainsborough Hotel London