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“Very good, but only in parts ”
Review of ZSL London Zoo

ZSL London Zoo
Ranked #403 of 1,892 things to do in London
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Attraction details
Fee: Yes
Recommended length of visit: More than 3 hours
Owner description: ZSL London Zoo is packed full of wonder and amazement, with over 650 species of animals to meet and thousands more surprising and fascinating facts just waiting to be discovered. Find yourself face-to-face with our Asiatic lions and our friendly giraffes whilst they enjoy a spot of lunch. Wander through our Madagascan shrub forest and see how many of our ring-tailed lemurs you can spot before heading down to B.U.G.S to quiz our insect experts on the importance of insects to our ecosystem. Then, if you're feeling brave, you can get up close and personal and take a Spider Selfie with our resident arachnids in Europe’s only walk-through spider experience. Not to mention firm favourites Gorilla Kingdom, Penguin Beach and Tiger Territory. This is a place where fun days help us fund raise. Where your visit will help support our conservation work in over 50 countries around the world. Where really great days out can make a really positive difference to the wildlife we work to protect.
Useful Information: Activities for young children, Activities for older children
Reviewed 2 May 2018 via mobile

A very mixed visit. We had the meet the giraffes experience. Really very good. Loved it. The rest of the zoo is a bit hit and miss. Undoubtedly constrained by funds the zoo seems to be shipping out many animals to whipsnade where there is much more space. Would we go again? Probably.

Thank shaun t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supporter-Services, Manager at ZSL London Zoo, responded to this reviewResponded 24 May 2018

Thank you for your review.

We have endeavoured to create unforgettable experience’s that not only informs but inspires our explorers. We are delighted to hear that we achieved this and you enjoyed meeting our tall African residences.

ZSL is one of the leading charities for animal husbandry and welfare across the world. We are proud to have 2 very unique zoos ZSL London & ZSL Whipsnade. By visiting us you have directly contributed to over 50 conservations projects world wild to help us Work of Wildlife!

We hope to see you again very soon!

The ZSL Team!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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259 - 263 of 6,166 reviews

Reviewed 2 May 2018

We had a party of 9 and spent 6 hours in the zoo. There were lots of things to do and lots to do. The only downfall was a lack of sit down cafes and restaurants. The restaurant near the shop was so busy we were unable to find seating for all of US.

Thank Susan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supporter-Services, Manager at ZSL London Zoo, responded to this reviewResponded 24 May 2018

Thank you for your review.

We are thrilled to hear that you chose to visit us for such a special occasion.

It is great that you were able to explore all of what ZSL London Zoo has to offer. We have endeavoured to provide adequate facilities for all our explorers and we can only apologise that during your visit, this was not the case.

We hope you had a lovely birthday and we look forward to seeing you all again very soon.

The ZSL Team!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2018 via mobile

This was a trip taking our grandson for his first look at it. I hadn't been since a primary school trip many years ago. In the meantime we have been fortunate enough to visit many of the top zoos in the world even though we often have mixed feelings about the captive animals argument.
I had actually kept my expectations quite low for some reason so on that basis have to say the day was very pleasing indeed.
We picked a moderate day weather wise and got lucky with most of the animals being visible and some like the beautiful tigers being within inches, albeit through glass.
We do care about animal welfare and allowing for their situation were happy with the condition and surroundings of all we saw.
We ate in the terrace cafe which suprised us with good quality, well priced food and friendly staff.
The time flew in and our grandson loved it which is the main thing. It is not the best zoo we have ever seen but as i said earlier, we have been spoilt. It is very decent, and well worth a visit.
If you are able to travel in by train then try to avail of a great 2for1 offer.

1  Thank TrevorB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supporter-Services, Manager at ZSL London Zoo, responded to this reviewResponded 24 May 2018

Thank you for sharing your positive review with us!

It is fantastic to hear that you and your grandson had a lovely day out exploring ZSL.

Here at ZSL we are committed to providing a fun filled, inspiring day out for all our explorers, from Cub to Lion. We have created unique exhibits that transport our explorers into the wonderful worlds of the animal kingdom.

By visiting us you have directly contributed to over 50 conservations projects worldwide to help us Work of Wildlife!

Thank you for all your support and we hope to see you and your grandson again very soon.

The ZSL Team!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2018 via mobile

Living not far from London zoo we have been here many times with the family. It’s a fantastic day out and highly recommended.
We often take lunch with us but the restaurant is reasonably priced and have a large variety of food.
I usually drive as it’s really easy to park and just a short stroll to the main entrance (although like anywhere in London, it can take a while to drive there depending on the traffic!)
The zoo animals always seem well cared for with the Tiger enclosure being a family favourite. The only animals I feel sorry for is the Zebras as they have only a small paddock (and with us being regular visitors to ZSL Whipsnade zoo we usually see them with loads of space to frolic around!) other than that it’s an enjoyable day where the staff all know their stuff and are happy to answer any questions you may have.
Will be going again in a few weeks and plan to become annual pass holders.

1  Thank ABlackman1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supporter-Services, Manager at ZSL London Zoo, responded to this reviewResponded 24 May 2018

Thank you for your encouraging review.

We are delighted to hear that you are regular supporters of ZSL and are thinking of joining our ZSL family.

We endeavour to create a fun filled memorable day out that not only informs but inspires our explorers to help us in our conservation work! We are thrilled that we have achieved this and that one of our newest exhibits; ‘Tiger Territory’ is a family favourite.

We look forward to you joining the ZSL family and help us support our ongoing legacy.

The ZSL Team!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 30 April 2018

Went with my parents and 1 year old son as I had visited the zoo previously and really enjoyed it but was left very disappointed this time - It was bad weather so understand that the animals take shelter but there just seemed to be absolutely nothing at the zoo. Even with the animals inside there seemed very few, the facilities were poor - I think there is just one cafe and we only found 1 set of toilets which weren't particularly clean.
Positive - the butterfly sanctuary is lovely but all in all a let down and would not go back.

3  Thank missbikini2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Supporter-Services, Manager at ZSL London Zoo, responded to this reviewResponded 24 May 2018

Thank you for sharing your visit with us.

We apologise that you didn’t see all the animals that you hoped to during your visit. Our animals are free to move around their indoor and outdoor viewing areas freely so this may mean that at times they are harder to spot. We encourage our visitors to come back throughout the day to see any animals they may have missed.

We have endeavoured to create a family friendly environment that is accessible for all our explorers. We provide maps at the main entrance that fully detail our 5 toilet facilities and 3 food outlets. We apologise if this was not made clear to you during your visit.

Thank you for supporting our charity and allowing us to continue our Work for Wildlife!

We look forward to seeing you again very soon!

The ZSL Team!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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