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“Rude staff unwilling to help”
Review of London Underground

London Underground
Ranked #18 of 1,909 things to do in London
Certificate of Excellence
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Attraction details
Owner description: London Underground, better known as the Tube, has 11 lines covering 402km and serving 270 stations. Opened in 1863, it is the world's oldest underground railway network, and one of the largest.
Reviewed 31 May 2018 via mobile

We had 4 dealings with separate older members of staff. So unhelpful in relation to purchasing oyster cards. We were unsure of what line we needed to be on as there was flooding in the area we needed to travel, approached a member of staff to ask for directions to be just told 'I work for London Underground ' no way helpful and quite rude and dismissive. They should retrain senior members of staff in manners & customer service.

Date of experience: May 2018
Thank Sinead B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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"an oyster card"
in 2,544 reviews
"rush hour"
in 1,016 reviews
"tube map"
in 515 reviews
"transport system"
in 349 reviews
"oysters"
in 1,387 reviews
"contactless card"
in 267 reviews
"bank card"
in 244 reviews
"day pass"
in 421 reviews
"heathrow airport"
in 264 reviews
"tubes"
in 774 reviews
"zones"
in 666 reviews
"tfl"
in 367 reviews
"platform"
in 1,048 reviews
"journey"
in 1,139 reviews
"travelcard"
in 246 reviews
"stops"
in 742 reviews
"signage"
in 422 reviews
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4,259 - 4,263 of 36,840 reviews

Reviewed 31 May 2018

great way of getting around London.
Easy to navigate and staff are extremely helpful and friendly.
Carriages are clean as are the stations

Date of experience: May 2018
2  Thank Facemaker01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2018 via mobile

We used tube or underground extensively during our visit to london. It may take a while to understand different lines. Even if yiu dont understand super helfful attendants at punching gates will guide you. They will even help you to buy cards or top up your oyester card.
Trains are fast and very frequent. Even when you are changing trains you hadly need to wait. Fastest way of travelling in london

Date of experience: May 2018
2  Thank somam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2018 via mobile

Use your debit / credit cards at turnstiles cheaper than buying tickets ... otherwise buy an Oyster card min cash load £5.00
So easy and quick to get around London

Date of experience: May 2018
1  Thank CarolynQ464
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 30 May 2018

Read a lot about Tourist oyster card with discount entry.
They were places I'd never go. Brought the standard Oyster card , 7 days Zones 1&2 if i remember correctly? Was awesome, bus subway ferries. Unlimited. Can't remember exactly how much. About £28 ? Well worth it. Lots of what I wanted to see were either free or a fair price.

Date of experience: May 2018
2  Thank brendasing4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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