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“Loads of laughs ”

Madame Tussauds London
Ranked #94 of 1,913 things to do in London
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Attraction details
Fee: Yes
Recommended length of visit: 2-3 hours
Owner description: STARDOM awaits you! Step into the spotlight as you accept your exclusive invitation to Madame Tussauds London, the home of famous fun in the capital. Join your favourite celebs at the ULTIMATE A-list party, strut your stuff on the catwalk with Cara, take the hot seat alongside will.i.am in The Voice Experience or join the Royal Family on the iconic balcony. Test your bravery in Alien: Escape then explore the jungles of Kong: Skull Island. Hail a London cab and journey through 400 years of the capital’s history before joining the Marvel Super Heroes for a crime-fighting adventure. Then use the force to be transported to a galaxy far, far away and star in the action with the greats of the Star Wars universe. So what are you waiting for? COME ON IN!
Reviewed 29 June 2018 via mobile

This was definitely a highlight of our trip. Lots of laughs hanging out with the famous! Long line up very off-putting (2hours at 10am!) but well worth it once we entered.

Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MadameTussaudsLondon, Guest Relations Manager at Madame Tussauds London, responded to this reviewResponded 29 June 2018

Dear Karen C,

Thank you so much for your comments and taking some time to leave your review about Madame Tussauds London.

I am pleased that the wait time did not deter from your experience and that all ages in your party enjoyed their time here. We are happy to hear that you enjoyed getting up close and personal to all of the amazing wax figures and you were entertained with everything else that we have to offer at the attraction!

We hope to welcome you back to the next A-list party sometime soon!

Kind regards,
Jake
Guest Experience Team
Madame Tussauds London

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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"wax works"
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"spirit of london ride"
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in 655 reviews
"london taxi"
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"long queue"
in 254 reviews
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540 - 544 of 27,814 reviews

Reviewed 28 June 2018 via mobile

We booked a timed visit to save the queue but hadn’t had our tickets printed before we arrived. Staff Member RIVER went out of his way to assist us and see us through. A London must see - our son loved it and we thought the royal tearoom was great. Thanks again to RIVER for going the extra mile for us. It is greatly appreciated. Carol, Katherine & Alexander from Durban, South Africa.

Thank Gainsborough P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MadameTussaudsLondon, Guest Relations Manager at Madame Tussauds London, responded to this reviewResponded 8 July 2018

Dear Gainsborough P,

It is always a pleasure to receive such a glowing review of our attraction, thank you for taking the time to share your experience with us.

We are happy to hear that you enjoyed getting up close and personal to all of the amazing wax figures and you were entertained with everything else that we have to offer at the attraction! We are so happy that River was on hand to help you during your visit, your praise has been passed on to him!

We would love to see you back on our red carpet again soon!

Kind regards,
Jake
Guest Experience Team
Madame Tussauds London

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2018 via mobile

Exhibits were great but the building is a bit of a rabbit warren. We missed a couple of bits and because there is one way traffic through the building you have to start again in order to see them. Star Wars was definitely worth seeing.

Thank Alison T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MadameTussaudsLondon, Guest Relations Manager at Madame Tussauds London, responded to this reviewResponded 2 July 2018

Dear Alison T,

Thank you for visiting us here at Madame Tussauds London. We always appreciate receiving feedback from our guests so we can find out more about their Madame Tussauds experience.

It is fabulous to read how much you appreciated the artistic skills that were put into making our figures. It is truly remarkable the amount of work and detail our team put in when creating our wax figures to ensure they look exactly like their counterparts!

We hope to welcome you back to the next A-list party sometime soon!

Kind regards,
Jake
Guest Experience Team
Madame Tussauds London

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2018 via mobile

Very busy! Booked online with a combo ticket for the London Eye and the Sherlock Holmes Experience and were able to go straight in. Aside from the crowds (which were to be expected) the most frustrating thing was not realising that the Sherlock Holmes section was right in the middle which meant we had to battle the crowds as soon as we got there to do the experience before it closed (earlier than Madame Tussauds itself) and then had to fight our way back to the start to do it properly. Having said that the Sherlock Holmes Experience was fantastic and very enjoyable, well worth it for anyone but especially a Sherlock fan. The guy at the ticket booth was very friendly and good fun, and the actors did a great job! Madame Tussauds itself is good, the waxworks are very detailed and lifelike (at times it was hard to determine who was real and what wasn’t in the crowds) and we enjoyed out visit. We don’t feel the need to go back again any time soon, and if the crowds were smaller it would have been more enjoyable, but on the whole it was a good experience and we were happy to be able to tick it off our travel bucket list.

Thank Rowdy36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MadameTussaudsLondon, Guest Relations Manager at Madame Tussauds London, responded to this reviewResponded 29 June 2018

Dear Rowdy36,

We appreciate you taking the time and trouble to share your thoughts as we always consider any feedback that helps us to improve the service we provide for our guests.

Booking tickets in advance from our website is a great way to gain priority entry to our attraction. I am pleased that you were able to take advantage of this and that it added to your star studded experience! It is fabulous to read how much you appreciated the artistic skills that were put into making our figures. It is truly remarkable the amount of work and detail our team put in when creating our wax figures to ensure they look exactly like their counterparts!

Although we can get busy during peak times, we do have a capacity management system in place to ensure we do not allow the attraction to become over crowded. We are very sorry to hear that you felt it was especially crowded when you visited us.

Kind regards,
Jake
Guest Experience Team
Madame Tussauds London

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 27 June 2018

loved this fun for everyone lots of new people there aswel all of the time.
At the end you get to watch a 4D performance marvel heroes and go on a ride through time
really good day out book in advance.

Thank XGemma S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MadameTussaudsLondon, Guest Relations Manager at Madame Tussauds London, responded to this reviewResponded 29 June 2018

Dear XGemma S,

It is always a pleasure to receive such a glowing review of our attraction, thank you for taking the time to share your experience with us.

We are delighted to read that you appreciate how often we update and add to our attraction. We work hard to keep improving Madame Tussauds so there is always something new to surprise our guests! We are pleased to read that you enjoyed many aspects of your visit, including our Spirit of London ride and Marvel 4D experience!

Be sure to come back again soon and see what is new in our world famous attraction!

Kind regards,
Jake
Guest Experience Team
Madame Tussauds London

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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