The place and surroundings are lovely but the customer service let’s it down. The day we left this being the 14th june 2021 the manager of the guest services refused an extra 20 mins to leave the lakeside apartment. I wouldn’t have minded so much but the way it was said and the tone of her voice was harsh. We were delayed with our little one but there seems to be no flexibility. No doubt the response to this review will be ‘we have to vacate the rooms to be ready for the next people’. All very well but when you have a delayed check in period and wait 40 mins at the car entrance to check in, it seems a bit unfair.
Second gripe, pancake house make customers wait in the cold with your little ones in the queue if they are delayed and when the weather is bad. Need outside heaters...... come on pan cake house /centre parcs.
Not enough activities for toddlers. We have a 1yr old. Although great stuff like pottery painting etc there is just not enough for the toddlers.
Expensive break away. If no restrictions on travelling abroad would I come back???? Prob not, not for a while. Generally good though.More
- Free parking