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Traveller rating
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All reviews roll top bath nespresso machine afternoon tea walk in shower queen victoria junior suite parking space special occasion mini bar lovely hotel beautiful room a lovely stay stayed for one night car park following morning full english town centre
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Reviewed 1 November 2022

We had a terrific evening at the hotel. We had a deluxe room room with a huge bathroom and lovely garden view. The breakfast was first rate and all the staff were welcoming and helpful. We had a light snack and a drink in the bar in the evening and were very comfortable.

Room tip: The Deluxe room is worth the small extra charge - really lovely.
Date of stay: October 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Dee F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Eryn Dawe, General Manager at Hotel du Vin & Bistro Tunbridge Wells, responded to this reviewResponded 2 November 2022

Hello and thank you for taking the time to review your recent eperience with us. We are so pleased you were able to enjoy so many aspects of your stay and we do hope to welcome you back again in the future.

Many thanks,
Eryn

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Reviewed 26 October 2022

Last month my now Husband and I celebrated our wedding day at Hotel du Vin, and the whole weekend couldn’t have been more perfect - we wish we could do it all again! Along with our immediate family, we stayed the eve of the wedding (Fri) through to Sunday morning and from start to finish the experience was fantastic. On the Friday night we opted to upgrade to a Junior Suite and it didn’t disappoint. It was a huge room with a beautiful area for me to get ready the morning of our wedding, and still have space for my mum, sister, best friend and suppliers (photographer, hair stylist and florist). We want to say a huge thank you to Sophia who took over our booking at the start of the year, she has been a pleasure to plan with, nothing was too much trouble and I loved how excited she was when we went through all the finer details with her on check-in that Friday afternoon. Also thank you to the two lovely ladies who came to collect me and my dad before the ceremony and escorted us down to the Lombard Room. The entire team at Hotel du Vin were friendly, professional and polite, we all felt very well looked after and our wedding day was truly unforgettable. The small touches like champagne in our wedding suite were wonderful, and the food and drink throughout the whole weekend was truly five star - most of our guests said how brilliant it was and better than the catering at most weddings they have been to previously! We would also like to say a special thanks to Adam (Food & Beverage Manager) who rescued our wedding certificate from going walkabout and made sure all of us were well looked after throughout the wedding day but also for our big family breakfast the following morning - which had also been set up in a beautiful private room for us. Additionally, Lauren (Duty Manager) was an absolute star, helping to clear up the confetti and flowers on the Saturday evening (as well as looking for my sister’s lost earring!) and helped dispose of all the unwanted greenery and bottles the following morning. A huge thank you to everyone for their hard work and patience, in our opinion you helped us to pull off the wedding of the year ;)

Date of stay: September 2022
    • Location
    • Sleep Quality
    • Service
Thank KateRead92
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Eryn Dawe, General Manager at Hotel du Vin & Bistro Tunbridge Wells, responded to this reviewResponded 26 October 2022

Hello Kate, thank you so very much for leaving such a detailed review of your experience with us. We are so pleased we were able to give you exactly what you envisioned for your special day and we wish you all the best for your future. We hope to welcome you back again in the future.

Many thanks,
Eryn

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Reviewed 10 October 2022 via mobile

We stayed in a deluxe room (Pommery) which was excellent. Quiet with lovely views. Great bathroom. Comfortable bed. To be recommended.

Reserved car parking space (£10 per day) is well worth it.

Restaurant very hit and miss. Steak was the wrong cut and poorly cooked. Service pleasant but general sense of a restaurant not quite at the level the hotel would profess to be.

Bar strangely closed while we still had after dinner drinks without a word of warning or an ask as to whether we wanted a final drink. Seemed odd for residents.

Has the potential to be an exceptional hotel but just misses the mark.

Room tip: Pommery Deluxe Room excellent
Date of stay: October 2022
Trip type: Travelled as a couple
1  Thank TheScribelers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Eryn Dawe, General Manager at Hotel du Vin & Bistro Tunbridge Wells, responded to this reviewResponded 14 October 2022

Hello and thank you for taking the time eto review your stay with us. I am pleased to hear you enjoyed so many aspects of your experience and very much appreciate your feedback regarding the Bistro & Bar. We do hope to welcome you back again in the future.

Many thanks,
Eryn

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Reviewed 8 October 2022

We had a fantastic evening for my husband’s retirement dinner. Alex served drinks and collected wet coats! Adam was so helpful in pushing back dinner by 30 mins as some of our guests were held up. The meal was delicious and Sophia had arranged everything perfectly. We stayed in a beautiful room and enjoyed an indulgent breakfast the next morning.

Date of stay: October 2022
Trip type: Travelled on business
Thank shar0nh0ward
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Eryn Dawe, General Manager at Hotel du Vin & Bistro Tunbridge Wells, responded to this reviewResponded 14 October 2022

Hello and thank you for taking the time to review your recent experience with us. We are so pleased you were so well looked after by our team and hope to have the opportunity to welcome you back again in the future.

Many thanks,
Eryn

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Reviewed 1 October 2022

Stayed here last night, family of 4. Booked last minute and managed to get 2 rooms next to each other. Had a minor issue that was resolved with no fuss.

Excellent service and good quality rooms. Would definitely stay again

Date of stay: September 2022
    • Location
    • Cleanliness
    • Service
Thank Eren C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Eryn Dawe, General Manager at Hotel du Vin & Bistro Tunbridge Wells, responded to this reviewResponded 3 October 2022

Hello Eren, thank you for taking the time to review your recent stay with us. I am so pleased to hear you had such a positive experience and we look forward to welcoming you back again in the future.

Mnay thanks,
Eryn

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