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Venture22437864566

Very good

4.0 of 5 bubblesReviewed 30 Jul 2024
Stayed 4 nights in July generally very good nice room serviced very well each day. Friendly efficient and helpful staff. The the drawback breakfast time was chaotic with people going round food area in different directions, knocking into each other, not good when carying hot food and drinks. They were also constantly running out of mugs trays cutlery ect.
Date of stay: July 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachel Thornton, Guest Services / Front Office at Holiday Inn Express Southampton M27, JCT.7, an IHG Hotel, responded to this review
Responded 30 Jul 2024
Dear Venture22437864566

Thank you for taking the time to share your feedback with us after your recent time at our hotel

We are delighted you had a clean and comfortable room and Also found our team friendly and efficient

We are sorry you found the breakfast buffet chaotic the buffet can get challenging during school holidays we do apologise for any inconvenience , we will use your feedback to help improve our services in the future

We hope we can welcome you back on your next visit to Southampton

Kind Regards

Rachel
Guest Service Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,487)
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All reviews peppa pig world ageas bowl family room paultons park the breakfast area included breakfast cooked breakfast self service would stay again stayed one night good nights sleep isle of wight following morning cruise terminal car parking cricket port
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Reviewed 28 July 2024 via mobile

Hotel is conveniently situated to Southampton, and Hampshire cricket grounds. This allows you to leave your car at the hotel and jump on the number 14 Blue star bus - bus stop at the back of the hotel - download the app - return bus to the city centre and back is £4 - a bargain and only a 30 minute ride!

Check in was painless and the hotel was generally clean.

The bedroom is looking tired with clearly worn furniture and decor in need of some tlc, in particular the erm lighting is not bright enough at night. During the day, curtains need to be left open.

During the day there is a limited offering of food - had soup and a salad and it was pretty good.

The main restaurant opens from 6pm - as with other Holiday Inn reviews I’m not sure if this is a proper kichen or just a defrost / microwave operation. Tried the peri peri chicken - looked fine on arrival but someone forgot to peri peri the chicken. partner had the gammon steak - again fairly average. Also shared the nachos dish, but by the time we tried to eat it, the cheese had transformed the offering into a solid nachos football.

Would I stay here again?

Yes, but I would find another place to have lunch and dinner,

Room tip: Breakfast is a nightmare. If the hotel is full go extra early if much later.
Date of stay: July 2024
Trip type: Travelled as a couple
Thank klimaytys
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachel Thornton, Guest Services / Front Office at Holiday Inn Express Southampton M27, JCT.7, an IHG Hotel, responded to this reviewResponded 28 July 2024

Dear klimaytys

Thank you for taking the time to review your recent experience at our hotel

We are delighted you found the check in process smooth and also you liked our location which we take pride in although we do understand some guests prefer to be closer to the city centre

We sorry you found the room a little tired and we apologise for this we also sorry that you found the dinner not up to standard we appreciate your feedback which has beeen shared with the team to help improve our standards in the future

We are pleased to see you will return and we look forward to welcoming you back on your next visit to Southampton

Kind regards

Rachel
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2024 via mobile

Booked as part of Peppa Pig Experience. Family of 3…. Arrived around 6pm, plenty of parking (free). Quickly dealt with at reception and stayed on the 2nd floor. Rooms are dated but had no issues at all. Aircon in rooms.

Breakfast was good, we went about 9.30am it was relatively quiet. Lots of kids which made us feel at ease with our little one.

Very close to a retail park with M&S and Sainsburys, great location. It was also a 15 minute drive from Paultons Park.

Room tip: Parking was easy, don’t let reviews stress you out. Breakfast after 9.30am is quieter.
Date of stay: July 2024
Trip type: Travelled with family
Thank Katy P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachel Thornton, Guest Services / Front Office at Holiday Inn Express Southampton M27, JCT.7, an IHG Hotel, responded to this reviewResponded 25 July 2024

Dear Katy P

Thank you for sharing this amazing feedback on your recent stay at our hotel before your visit to Paultons Park

We are delighted your stay was successful one we appreciate your kind comments which we are so pleased you have shared with everyone

It will be our pleasure to hopefully welcome you back on your next journey to Southampton

Kind regards

Rachel
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2024 via mobile

1 night stay as attending a funeral nearby mid morning.

As most have said Car Park full although I just found a space.

Check in fairly busy, seems popular with cruise parties and families off to Peppa Pig World , it seemed the lad on reception didn’t have a reservation in my name, after admitting he was looking in the wrong place left me to fill in details of somebody else’s booking! I think he’d had a long day and wanted to go home.

Room was rather tired looking, carpet was covered in stains , by some way the worst of the half a dozen or so of this chain I’ve stayed in. Bed was comfortable enough and decent sleep until the fire alarm went off at about 6.30am , I wanted an alarm call anyway but would have preferred it an hour later.

Breakfast standard HI Express, staff at breakfast pleasant, usual choice , excellent coffee the highlight.

I only paid £51 for the stay including the breakfast, so can’t really complain at the price , though would probably stay elsewhere and pay a little more..

Date of stay: July 2024
Trip type: Travelled solo
Thank MartinOx44
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachel Thornton, Guest Services / Front Office at Holiday Inn Express Southampton M27, JCT.7, an IHG Hotel, responded to this reviewResponded 22 July 2024

Dear MartinOx44

Thank you for taking the time to share your recent experience at our hotel

We appreciate all your feedback and are pleased that you liked most aspects of your stay which included our inclusive buffet breakfast as we follow the Express Brand we are only able to provide certain items

We are sorry you experienced some issues on arrival and will address this with the front desk team

Thank you again for all your comments and we hope to have the chance to welcome you back in the future

Kind regards

Rachel
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2024

The hotel was very clean and the staff was wonderful. Harvey, Mo, Rachel, Rich, Donna, Gemma, Phil B and Dominick were the best employees. No washclothes, the varying drink prices and lunch menu was not great. Breakfast was free and was yummy.
I gave it a 4 as I was surprised at mo washclothes. The drink prices are not set and after a dismal lunch. I ordered Uber eats which was fantastic. They say a lot is withing walking distance but for me ot was far. Either call an uber or have a rental car. It is 1.5 hours from Heathrow pretty close to the cruise port.

Date of stay: July 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 798ginay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachel Thornton, Guest Services / Front Office at Holiday Inn Express Southampton M27, JCT.7, an IHG Hotel, responded to this reviewResponded 13 July 2024

Dear 798ginay

Thank you for taking the time to share this lovely feedback on your recent experience at our hotel

We are delighted you had such a wonderful stay and we appreciate your recognition of all the mentioned team members who added to a memorable visit

We hope we can welcome you back on any future visits you have to Southampton

Kind regards

Rachel
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2024

Arrived after a long coach journey from Newcastle and stayed overnight on our way to Jersey. Room felt grubby and two singles ordered turned out to be a double and a rickety settee bed. very little room between and i bruised my toes on frame of sofa bed. Evening meal supplied was appalling. Sticky tables and poor quality food. After travelling almost the whole length of the country lukewarm soup, fishcakes, incinerated chicken slices, fries and cold mixed vegetables was not what I was looking forward to. We left at 4am next day and I certainly will not return. Fortunatel the Holiday Inn Express we stayed in on our return journey was just the opposite and was a pleasure to stay in.

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Peter C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachel Thornton, Guest Services / Front Office at Holiday Inn Express Southampton M27, JCT.7, an IHG Hotel, responded to this reviewResponded 7 July 2024

Dear A2191WLpeterc

Thank you for taking the time to share your thoughts on your recent stay at our hotel

I was disappointed to learn of the shortfalls in the service you experienced , please accept our sincerest apologies and please be assured your comments have been addressed with the relevant department to help improve our services in the future

We appreciate all feedback as it helps us to look for any improvements

We hope to welcome you back for a better stay in the future

kind regards

Rachel
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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