I took a gentleman with learning difficulties I was supporting out for breakfast here.
We were welcomed by a friendly man on arrival and shown to a table.
Just after a lovely lady called Natalie came and said she'd be with us to take our order very soon as they were very busy. When she came back she was so friendly and chatting to us both explaining the menu, asking about any dietary requirements or allergies. She was soon back again with our toast and jam. Next came our breakfasts... Very good value for money and perfectly cooked eggs.
Natalie came and checked if everything was ok for us, again engaging in conversation with the person I support.
On finishing, I asked for the bill, which Natalie mentioned they were again taking the blue light card.
A big 10/10 for Natalie and her excellent customer service and making us feel so welcome.
Thank you so much.
We will be back.

Had a lovely lunch served by Natilie who is always polite efficient and helpful. Have always found the staff at Snuff Mill very friendly

Joshua served us tonight. He was very helpful, kind and polite. Couldn’t do enough to help and make sure we had an enjoyable evening. Will def be back

Natalie was amazing and gave us amazing customer service. The food was also very nice with short waiting times. Again Natalie was amazing

awful service recieved from here yesterday evening. had to wait 15 min for pre booked table not a problem at all but once seated had to wait another 30 mins before anyone came to take our order, I had to find someone to ask to place our order! recieved salad bowls and everyone managed to serve themselves salad and eat a bowl but still no drinks!? I had to ask where the drinks were? finally drinks turned up after we had been in the restaurant for over an hour. food was finally delivered and was nice everyone enjoyed their meals. we then sat for 45 mins with empty plates and bowls in front of us we asked a waitress to please clear the table and bring the children's deserts she took 2 plates and then never returned. I went to the front house waitress who was showing people to there seats and made a complaint about how awful the service was and we needed the plates clearing away and still waiting for kids deserts she said very sorry I will get it sorted. still waiting 10 mins later absolutely no one turns up finally ask a different front of house man to just get us the bill which he did do. the children didn't get their deserts but the price of them was deducted from our bill at least. I've never recieved such awful service from anywhere in my life and I'm nearly 40! 1/10 avoid. Also heard other people complaining about food and service so not an isolated incident unfortunately.