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Reviewed 31 October 2019

The room was clean and comfortable, bathroom was nicely renovated, staff was very friendly and very helpful, especially the lady at the breakfast room. Front desk staff was very accommodating as we need to change the room from 1 queen bed to 2 double beds.

Date of stay: October 2019
    • Value
    • Sleep Quality
    • Service
Thank Gramsat65
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shelley C, General Manager at Comfort Inn, responded to this reviewResponded 2 November 2019

Hello Gramsat65


Thank you for taking the time to review your stay with us. We are thrilled to hear you enjoyed your stay and our staff was able to help you.

We hope to welcome you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2019

The room wasn't well ventilated and has a moldy smell. The smell didn't go away even though we turned on the AC, and it was still there when we check-out the next day. The air quality was a bit poor in the room. Other than this, the room was reasonably clean and the bed was not too bad.

The breakfast was good for a budget accommodation. There were scrambled eggs & sausages, which actually taste good and hot. The staff worked hard to make sure items are promptly replenished.

Date of stay: September 2019
    • Value
    • Cleanliness
    • Service
2  Thank jal747
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shelley C, General Manager at Comfort Inn, responded to this reviewResponded 8 October 2019

Hello Jal747!

Thank you fort aking the time to review your stay with us and we have discussed your issue in regards to the smell in your room with our housekeeping supervisor. We hope to have that issue resolved by your next visit.

Take Care!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2019 via mobile

Staff was great, we spent one night there because our son is going to University and we needed a place to sleep.
It was clean, breakfast was good, and safe.

Room served the purpose, I have nothing to complain about this hotel. Internet fast and we requested an extra bed for our daughter and the young lady that was working in the evening, gave us right away the bed. She was friendly and nice. The lady from the morning was polite as well .

Date of stay: August 2019
Trip type: Travelled with family
2  Thank marisolt186
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shelley C, General Manager at Comfort Inn, responded to this reviewResponded 5 September 2019

Hello marisolt186

Thank you for taking the time to review your stay with us. We are thrilled to hear you enjoyed your stay and our staff was able to help you.

We hope to welcome you back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2019 via mobile

We been there for the long weekend and we slept in a 2 double bed room and it was the worst bed we ever slept on. Both me and hubby couldn’t sleep for the two nights and had terrible back pains in the morning. The room was stinky. We will never return.
The quality of the bad is extremely important when it comes to hotel accommodations and this hotel or at least the room we slept in was extremely bad quality.

Date of stay: September 2019
Trip type: Travelled with family
Thank pirid2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shelley C, General Manager at Comfort Inn, responded to this reviewResponded 8 October 2019

Hello pirid2018!

Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the quality of mattress on your recent visit. I have shared your feedback with all departments to ensure we handle these types of situations differently in the future.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Orillia.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2019

Room was drab and dingy, and overlooked the backs of fast food outlets. Rates were outrageous for the quality of the hotel and its location. I returned to my room on the 3rd night of my stay to find the room had not been serviced - bed unmade, bathroom not cleaned. At $200/night, I found this oversight to be totally unacceptable. The night clerk was apologetic and offered to have the room made up (but at 10:30 pm, that seemed rather pointless). I was initially offered a 50% reduction in the room charge for that night, but they reluctantly agreed to waive the charges for one night (of a 3-night stay) at checkout. I will never stay at a Comfort Inn again.

Date of stay: July 2019
    • Rooms
    • Cleanliness
    • Service
Thank Edgeleigh_Farm
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shelley C, General Manager at Comfort Inn, responded to this reviewResponded 8 October 2019

Hello Edgeleigh_Farm!

Thank you for taking the time to complete our online survey regarding your recent stay at the Comfort Inn.

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the service on your recent visit. I have shared your feedback with all departments to ensure we handle these types of situations differently in the future.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Orillia.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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