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Reviews (561)
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Reviewed 24 March 2018

This is one of the harder reviews that I have had to do. We like a lot about this hotel but there were a few niggly little things that hindered it from being completely satisfiying. Check in was polite just a little bit slow I felt for the fellow at the desk. It was apx. 4pm and he was the only one there to service the front desk. Three of us arrived within minutes of each other and did his best to be quick without being curt but it still seemed like a longish wait. Only one on the desk at a time when you would think would be a busy time seemed an odd staffing decision. At other times we noticed lots of other staff and they were all friendly and helpful. Maybe our arrival was an anomaly.

The room itself was good. The rooms are very large and the jacuzzi was as well. We booked a King Fireplace suite. The pictures on their website are very complimentary. However, there were a few rough edges not captured by those advertising pictures but nothing that was off putting. I have included pictures of both the good and the bad for your example. The room was well cleaned. I am particularly sensitive to dust and had no trouble here.

Hallways were quiet and the noise from other Jacuzzi rooms that others have complained about was not an issue for us. We heard nothing at all. We were on the second floor so maybe that helps some. There was a little bit of road noise but that was mitigated by keeping the windows closed. I like fresh air and an open window so that is a bit of a compromise.

The location is convenient. We were only about 3/4 of a mile down the road from the Heavenly Gondola. Lots of restaurants were close by and the shops were also just down the road.

Over all a good stay and good value for the price we paid. I would probably return but I might give another hotel a shot as well. Just for variety sake.

Room Tip: Second floor rooms might be quieter
Stayed: March 2018, travelled as a couple
Thank Rusty_lock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott M, General Manager at Postmarc Hotel and Spa Suites, responded to this reviewResponded 24 March 2018

Thank you for staying with us. We truly appreciate your business and feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2018

Came up to enjoy fresh snow and was very impressed with this Hotel. Jason at check in was so kind and made me feel very welcome. The Hotel is Tahoe themed boutique style. Close to all the Tahoe action and mountain fun.

  • Stayed: March 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank James707775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott M, General Manager at Postmarc Hotel and Spa Suites, responded to this reviewResponded 24 March 2018

Thanks James. We appreciate your business and kind feedback. Will gladly pass this along to Jason. He will love to hear it. Thanks again.

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Reviewed 22 March 2018

We have stayed here a few times over the years, and this is the first visit since the property was remodelled. Very nice room, huge tub and shower and plenty of hot water. Had a nice visit, and will go back.

Room Tip: Look at all the choices on the website.
  • Stayed: February 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank Larry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott M, General Manager at Postmarc Hotel and Spa Suites, responded to this reviewResponded 22 March 2018

Thank you Larry! We truly appreciate your business and feedback. Glad you like the newly remodeled hotel. Can't wait to have you back.

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Reviewed 12 March 2018 via mobile

I did the upgrade but save your money. The standard room i got last year is newer and nicer. The bathtub was cracked. Pillows were flat and hard. Mattress was so hard my hips hurt. The hotel would be great if they worked on a couple of things.

Stayed: March 2018, travelled as a couple
1  Thank Gina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott M, General Manager at Postmarc Hotel and Spa Suites, responded to this reviewResponded 13 March 2018

Thank you for staying with us. We appreciate your business and feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2018

we really enjoyed that the room had a jacuzzi for the price we paid it was really nice everything was clean in the room . at check in they offer you coupons to near by restaurants they treat you really nice would go back to same hotel again ..

  • Stayed: March 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Gutierrez M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott M, General Manager at Postmarc Hotel and Spa Suites, responded to this reviewResponded 13 March 2018

Truly appreciate your business and positive feedback. Hope to see you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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